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Satellite P850-138
Wireless connection drops
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Permlink Replies: 8 - Pages: 1 - Last Post: 31-Jul-2012 07:03 Last Post By: malleus
malleus

Posts: 5
Registered: 08/07/12
Satellite P850-138: Wireless connection drops
Posted: 19-Jul-2012 01:08
 
Hello,

I'm having the following problem:

Occasionally the WLAN connection on my P850-138 will drop and the network connection symbol next to the clock will show an exclamation mark.
In order to fix the problem I have to open my wireless network connection and manually disconnect and reconnect to my router.

My P850-138 is connected to the internet through a WPA2-PSK connection to a BT Home Hub 3.
Note: The connection to the router is actually not lost, just the connection to the internet.
Also, the router stays connected to the internet.

I'd really appreciate advice.

Thanks in advance!
Tonny

Posts: 3,810
Registered: 21/09/09
Re: Satellite P850-138: Wireless connection drops
Posted: 19-Jul-2012 10:12   in response to: malleus in response to: malleus
 
In order to fix the problem I have to open my wireless network connection and manually disconnect and reconnect to my router.

From my point of view its not notebook issue but an router issue.
Did you try to connect the notebook to another WLan hotspot in your area to test the functionality?
Would recommend doing this…

Furthermore you could also check if there is an firmware update for the Wlan hub.
malleus

Posts: 5
Registered: 08/07/12
Re: Satellite P850-138: Wireless connection drops
Posted: 19-Jul-2012 11:44   in response to: Tonny in response to: Tonny
 
Hi Tonny,

Thanks for your reply.

I doubt it's the router as I have many devices connected to it and only the Toshiba has that problem. All other devices stay connected just fine, so I would like to continue the problem solving by looking at the Toshiba and not the router.
Tonny

Posts: 3,810
Registered: 21/09/09
Re: Satellite P850-138: Wireless connection drops
Posted: 19-Jul-2012 13:38   in response to: malleus in response to: malleus
 
So other devices are still connected to the WLan router and works properly?
Hmm… how about WLan driver update …???

Did you try that?
The notebook seems to use the Realtek RTL8723AE WLan card.
malleus

Posts: 5
Registered: 08/07/12
Re: Satellite P850-138: Wireless connection drops
Posted: 20-Jul-2012 00:21   in response to: Tonny in response to: Tonny
 
Thanks for your reply, Tonny! I appreciate the help.

Yes, other devices stay connected while the laptop disconnects. I know this as I use my Android phone which is connected to the WLAN router to make Skype call while working at the laptop. Today I've seen it happen twice while I was on a Skype call: the laptop's connection was interrupted but I had no problems with the Skype call.
I also never noticed this with my private laptop and never had any complaints from my girlfriend who uses her private Android phone, her Blackberry work phone, her work laptop and her private laptop on the same router.

Unfortunately, I already did a driver update. The support page of the laptop redirects to this page and it's pretty straightforward from there, so I'm afraid that's not it.
MisterX

Posts: 2,898
Registered: 21/09/09
Re: Satellite P850-138: Wireless connection drops
Posted: 24-Jul-2012 11:08   in response to: malleus in response to: malleus
 
Hi

Try this Realtek WLan driver v 2.00.0016 for Win 7 64bit
This is driver for Realtek RTL8723AE chip
malleus

Posts: 5
Registered: 08/07/12
Re: Satellite P850-138: Wireless connection drops
Posted: 27-Jul-2012 12:07   in response to: MisterX in response to: MisterX
 
Hi MisterX, Thanks for your post. I believe it's the same drivers. I installed them anyway without effect.
PauPau

Posts: 4,534
Registered: 21/09/09
Re: Satellite P850-138: Wireless connection drops
Posted: 27-Jul-2012 12:31   in response to: malleus in response to: malleus
 
Hi

You said this in the first post above:
Note: The connection to the router is actually not lost, just the connection to the internet.

This would mean that notebook is connected properly to the router… but it looks like the router has some problems with the internet connection…

… even if other devices work properly, I recommend to test the notebook connection using another router
malleus

Posts: 5
Registered: 08/07/12
Re: Satellite P850-138: Wireless connection drops
Posted: 31-Jul-2012 01:57   in response to: PauPau in response to: PauPau
 
It also happened with the router at my office.

Anyway, I brought the laptop back to the shop and was told that this sometimes happens with Toshibas (!).

They offered me to exchange it with another model and I swapped it for notebook from other manufacturers. The one is connected without any interruption for 3 days now...
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