On this virtual way it is not easy to say what happen exactly.
Every new notebook is delivered with clean preinstalled OS and something like this should not happen. Later when you start to install updates or own applications it can happen that some background application “blocks” the system.

In my opinion either you must check preinstalled stuff, processes that run in the background to see which one can be responsible for this, or you must install recovery image again and check how it works with “factory settings”.