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	Replies: 24 - Pages: 2 [ 1 2 \| Next ] - Last Post: 12-Oct-2012 14:13 Last Post By: senebreiz_1

Mintymanau2012

Posts: 1
Registered: 27/06/12

Webcam failed to initialize on Satellite P850
Posted: 27-Jun-2012 08:19

Turned on my P850 and the webcam says - webcam failed to initialize

I have even done a full system factory restore.

Can anyone help as to why this has happened.
It worked about a week ago, but now keeps saying webcam failed to initialize.

Regards Brad.

Paolo30

Posts: 3,185
Registered: 21/09/09

Re: Webcam failed to initialize on Satellite P850
Posted: 27-Jun-2012 10:28

in response to: Mintymanau2012

Hi

Try to install the webcam driver.
Firstly access the device manager and uninstall the webcam driver.
Then download the latest webcam driver/software from the Toshiba driver page.
Unzip the package and install it again.

Good luck

Maraness

Posts: 1
Registered: 30/07/12

Re: Webcam failed to initialize on Satellite P850
Posted: 30-Jul-2012 06:39

in response to: Paolo30

I am having the exact same problem on the same model. The drivers are not showing up in device manager at all and the webcam is still enabled in bios. I have taken it into the shop to have the webcam hard ware replaced they tested it in shop and it worked brought it back home the problem happens again.

Paolo30

Posts: 3,185
Registered: 21/09/09

Re: Webcam failed to initialize on Satellite P850
Posted: 30-Jul-2012 11:59

in response to: Maraness

I have taken it into the shop to have the webcam hard ware replaced they tested it in shop and it worked brought it back home the problem happens again.

How they tested the webcam if the webcam did not appear in device manager?

robertkmckenzie

Posts: 4
Registered: 13/09/12

Re: Webcam failed to initialize on Satellite P850
Posted: 13-Sep-2012 18:03

in response to: Paolo30

I bought the P850 on the 3rd September - have done a a factory reset twice to confirm the USB and CD recoveries are working.

Had installed lots of business and home application and a game or 2 - did a complete drive backup with nero platinum and also a file backup with Pure2.0 on an external USB 1tb drive. Brilliant everything covered and Im really liking this machine.

Started skype - no webcam - check device manager no listing - checked program list no webcam application - wtf?

Tried 2 days to source something but every driver on the toshiba loaded ok but failed to initialise webcam. The hardware is not been seen - is it actually connected?

Also it should be noted that I upgrade the bios to 1.90 - just incase that could be the issue.

JoeLouis

Posts: 702
Registered: 21/08/12

Re: Webcam failed to initialize on Satellite P850
Posted: 14-Sep-2012 11:00

in response to: robertkmckenzie

@ robertkmckenzie
And was the webcam enabled in BIOS?

robertkmckenzie

Posts: 4
Registered: 13/09/12

Re: Webcam failed to initialize on Satellite P850
Posted: 14-Sep-2012 13:05

in response to: JoeLouis

Sorry - I initially thought you were joking as I have never heard of webcam in bios before - this is my first toshiba.

I rechecked and found it in the system configuration submenu and yes it was enabled.

Again my profound apologies.

Any help would be appreciated - as Im really liking this new toy of mine.

JoeLouis

Posts: 702
Registered: 21/08/12

Re: Webcam failed to initialize on Satellite P850
Posted: 14-Sep-2012 13:17

in response to: robertkmckenzie

Started skype - no webcam - check device manager no listing - checked program list no webcam application - wtf?

Well, the webcam software should be placed in Start -> All Programs -> Toshiba
There are some folders, check all for a webcam application.

robertkmckenzie

Posts: 4
Registered: 13/09/12

Re: Webcam failed to initialize on Satellite P850
Posted: 17-Sep-2012 13:35

in response to: JoeLouis

Nothing - the only thing with cam or camera in name is the remote camera - which loads the bluetooth drivers for remote cameras.

I had already downloaded the previous webcam software and as I said it failed to initial the camera.

regards for your help.

Tonny

Posts: 3,248
Registered: 21/09/09

Re: Webcam failed to initialize on Satellite P850
Posted: 18-Sep-2012 14:06

in response to: robertkmckenzie

Hi

It’s really, really strange that webcam does not appear in device manager even if its enabled in BIOS.
For me this would mean that webcam is faulty because otherwise the webcam should be listed in device manager either as an webcam or unknown device…

Last option you could check is: system recovery.
In such case the notebook would be set back to factory settings… everything would be erased from the HDD and you will get the same state as at the first day of purchase…

If its not a hardware problem, the webcam should work after such recovery procedure!

robertkmckenzie

Posts: 4
Registered: 13/09/12

Re: Webcam failed to initialize on Satellite P850
Posted: 21-Sep-2012 14:34

in response to: Tonny

I have done 3 factory reinstalls using a 32gb usb, the internal hidden partion and the 6 DVD set i created. It was to check every thing was OK with the recovery media - yes I know it overkill - but I want to be sure that I can get a working pc in short order.

I did not check the camera when I got the pc first but I update the bios because of the improvements noted in the distribution notes - so cant confirm whether it was working before the bios update.

Should I be getting in touch with toshiba to arrange a repair.

regards all for the help.

Mick0049

Posts: 1
Registered: 24/09/12

Re: Webcam failed to initialize on Satellite P850
Posted: 24-Sep-2012 18:39

in response to: robertkmckenzie

I am having the exact same problem with my webcam have you managed to find a solution yet?

JackyStewart

Posts: 382
Registered: 21/08/12

Re: Webcam failed to initialize on Satellite P850
Posted: 25-Sep-2012 11:06

in response to: robertkmckenzie

Helpful

Should I be getting in touch with toshiba to arrange a repair.

Yes, get it checked by an service guys… would be interesting to know what they will say…

senebreiz_1

Posts: 6
Registered: 30/09/12

Re: Webcam failed to initialize on Satellite P850
Posted: 30-Sep-2012 10:50

in response to: JackyStewart

I have more or less the same problem but I have not tried anything yet as Windows 7 is new to me (I come from XP). Do you have any tips ? Is there something to activate ?

Talos63

Posts: 3
Registered: 02/10/12

Re: Webcam failed to initialize on Satellite P850
Posted: 02-Oct-2012 08:11

in response to: senebreiz_1

I'm having the same problem. Webcam didn't work out of the box. Doesn't show up in device manager. I tried a few different apps to try and select the webcam, but the only thing showing up in the list is an analog capture device.

Has anybody had feedback from Toshiba on this?

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