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	Replies: 7 - Pages: 1 - Last Post: 03-Aug-2012 13:33 Last Post By: PauPau

mtz.akbar

Posts: 4
Registered: 14/06/12

Satellite L850-A635 does not wake up from sleep mode
Posted: 17-Jun-2012 17:59

purchase date: 6 june 2012

when i put it in sleep mode it goes to sleep but when i come to boot, it dont wake up unless i take the battery out, put it back and turn on again.

please advise me how can i solve this issue

Tonny

Posts: 3,225
Registered: 21/09/09

Re: Satellite L850-A635 does not wake up from sleep mode
Posted: 18-Jun-2012 11:00

in response to: mtz.akbar

Hi

What happens if you press Power button 4 sec long?

Please run a HDD recovery procedure: (F8, repair my computer -> Toshiba HDD recovery)
Don’t install any software but test the sleep mode immediately after HDD Recovery has been finished.

mtz.akbar

Posts: 4
Registered: 14/06/12

Re: Satellite L850-A635 does not wake up from sleep mode
Posted: 20-Jun-2012 03:04

in response to: Tonny

i already made the recovery, but still i face the same problem.

i m in Qatar. do i need to take the system to service center ?

Paolo30

Posts: 3,116
Registered: 21/09/09

Re: Satellite L850-A635 does not wake up from sleep mode
Posted: 20-Jun-2012 09:28

in response to: mtz.akbar

Hi

I think this could be a BIOS problem…
Keep an eye on the updates notifications and if new BIOS update would be available, download it from Toshiba European driver page and update it.

I read in different forums about similar issues on other notebooks and BIOS update solved this.

mtz.akbar

Posts: 4
Registered: 14/06/12

Re: Satellite L850-A635 does not wake up from sleep mode
Posted: 21-Jun-2012 01:08

in response to: Paolo30

thanks,

Will Toshiba Tempro tell me about bios update and install it automatically or i need to install it manually ?

because in other notebooks, other manufacturer support assistant automatically bring updates of drivers to you, you only need to select and press install.

MisterX

Posts: 2,597
Registered: 21/09/09

Re: Satellite L850-A635 does not wake up from sleep mode
Posted: 21-Jun-2012 11:21

in response to: mtz.akbar

Hi

Tempro will notify you if new BIOS has been uploaded.
But I recommend you downloading such BIOS manually from the Toshiba European driver page and then to run a update…
Read the also FAQ: how to update the BIOS before starting such procedure.

mtz.akbar

Posts: 4
Registered: 14/06/12

Re: Satellite L850-A635 does not wake up from sleep mode
Posted: 03-Aug-2012 13:29

in response to: MisterX

still i am facing same problem, and there is no update for this laptop..
is there any other solution for this problem, because it really disturb me.

thanks

PauPau

Posts: 4,280
Registered: 21/09/09

Re: Satellite L850-A635 does not wake up from sleep mode
Posted: 03-Aug-2012 13:33

in response to: mtz.akbar

is there any other solution for this problem, because it really disturb me.

Solution is not known to me but a friend of mine has an similar notebook and everything seems to be ok… so BIOS seems to be ok…
Maybe an technician should take a look to the notebook.

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