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	Replies: 6 - Pages: 1 - Last Post: 13-Jun-2012 07:51 Last Post By: xaver	Threads: [ Previous \| Next ]

steve.tray

Posts: 3
Registered: 10/06/12

Satellite C660 fails to boot first time
Posted: 10-Jun-2012 23:06

I have a Satellite C660 - PSC0AQ-03C019 + 1B194392K

For the last year the notebook has been running fine however in the last 2 months it has had a boot issue. The first attempted boot of the day, it will not boot, it powers on gets past the boot screens past the blinking cursor top left then stalls with a blank screen (not cursor just a faint glow).

Pressing and holding the power button turning it off and then turning on again the computer will start. sometimes (not always ) it will ask to boot normally or repair.

The notebook works perfectly in use not errors not crashes. Restarting the notebook works as expected shutting down and powering on after 5 mins works fine.

If the notebook is left off for an hour it or more it will not boot the same as above. powering off and powering on the system will boot but with start normally question.

There are no errors shown in system logs

I have performed a full system reinstall from HDD recovery.
I have performed a full system reinstall from DVD recovery.
I have performed a full system reinstall from DVD on to a brand new hard drive recovery.
I have replaced the ram

I have attempted to update the bios but get an error
Bios version above 200
Battery capacity more than 10%
AC is attached

xaver

Posts: 2,099
Registered: 10/02/05

Re: Satellite C660 fails to boot first time
Posted: 11-Jun-2012 08:10

in response to: steve.tray

Hello

Your problem description is, for me, pretty confusing and I cannot understand your problem.
Can your notebook load and start preinstalled operating system or not?

Enter BIOS and set it to default settings. After doing this start your notebook again and describe what happen exactly.

Paolo30

Posts: 3,116
Registered: 21/09/09

Re: Satellite C660 fails to boot first time
Posted: 11-Jun-2012 09:29

in response to: steve.tray

Hi

I know for sure that this is not a BIOS problem. Therefore the BIOS update which you want to perform is simply useless…
In most cases the blinking cursor in the left upper corner means that something is wrong with the internal HDD.

Therefore my first idea: check the HDD fitness.
You can do that using an freeware tool called Drive Fitness Test.
From my knowledge you can download such software from different pages… so google for that…

But if the tool would not report any HDD problems, I would recommend testing new memory modules…
It could be possible that memory modules have been affected due to high internal temperature… such similar issue happened to me some years ago… but in my case the modules were ok but memory slot was damaged.

steve.tray

Posts: 3
Registered: 10/06/12

Re: Satellite C660 fails to boot first time
Posted: 11-Jun-2012 22:22

in response to: steve.tray

Thanks for your suggestions. Just to clarify what is happening and what I have done so far.

Every time the Satellite C660 notebook is turned on when it has been sitting turned off for more than an hour it will not boot.
Power on goes like this
The Toshiba splash screen comes up
The blinking cursor on the top left appears then disappears
The screen goes blank (noticeably on still, but blank)
No matter how long it is left it stays at this screen

The above has happens so
I press and hold the power button to turn it off
Press to turn the notebook back on - one out of three times it states the system failed to start - offering boot to safe mode or turn on normally
Pressing boot normally the computer will boot successfully
The Satellite C660 will run perfectly with no errors, failures or crashes

Reboot the Satellite C660 it will restart and boot correctly
Turn the notebook off and leave it for an hour and it will not boot.

I have scanned the original HDD and it has no errors or issues
I have performed a full system reinstall using manufacturers HDD recovery.
I have performed a full system reinstall from DVD recovery.
I have performed a full system reinstall from DVD on to a brand new hard drive recovery.
I have tested the brand new HDD no errors
I have replaced the RAM memory
There are no errors shown in system logs

I have set the BIOS to defaults
I have set the boot order to boot from HDD first
I have not been able to update the BIOS as when the Toshiba update or manual download and attempt to update the BIOS fails.

On a restart the computer boots as normal
When booting for the first time of the day or if the computer is off for an hour or more it will not boot into Windows

MisterX

Posts: 2,597
Registered: 21/09/09

Re: Satellite C660 fails to boot first time
Posted: 12-Jun-2012 11:11

in response to: steve.tray

Hi

I’m afraid there could be an issue with motherboard… for me it’s the only and one explanation since all other parts like HDD and memory have been tested and also new OS was installed…

steve.tray

Posts: 3
Registered: 10/06/12

Re: Satellite C660 fails to boot first time
Posted: 12-Jun-2012 21:33

in response to: MisterX

Thanks - I think thats pretty pretty poor seeing as how the notebook was purchased on the 2nd of February 2011

I thought Toshiba were good quality and I have always told people the brand is a good choice.
I guess that's not going to happen again.

xaver

Posts: 2,099
Registered: 10/02/05

Re: Satellite C660 fails to boot first time
Posted: 13-Jun-2012 07:51

in response to: steve.tray

I thought Toshiba were good quality and I have always told people the brand is a good choice.

Of course it is good choice. At the moment I use my third Toshi and the next one will be Toshiba too.
The market is full of similar products and, in my opinion the quality is pretty the same. What we choose now is mostly product with nice design, good price and attractive warranty offers.

In my opinion in all three options Toshiba is really top.

Sorry to hear that you have this issue but don’t worry. Contact nearest Toshiba service provider, explain the situation and notebook will be repaired. Valid warranty will cover all costs.

Bye

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