Hello

To be honest it is not easy to say what to do.
I really don’t know how something like this can happen. I mean if the temperature was so high to damage this connection what is with other notebook parts and components. Following my logic your notebook should be more damaged than that.

Please don’t understand me wrong now but somehow it is strange issue. You are also the first one who reports about this so I’m pretty sure it is nothing but isolated case.
Be cool and try to clarify this with service. They have own rules like any other serous company.
I don’t know what to say about that. For me it sounds pretty childish. When I read this it sounds like some kind of revenge and way to get some satisfaction. Don’t waste your time with something that will not help at all. Would you do the same if you will have problems with TV, video player, mobile phone, car....and and and .... I don’t think so. Where is the end?

In the past I had several problems with different products in my home or with my car. That’s the life my friend. Sometimes everything is OK but sometimes we have simply ....bad luck.

So a final update on this issue (hopefully).

After first opening this thread, I was contacted by the people here at Toshiba Technical Support Forum asking me to be patient while they tried to figure out how to solve my problem.

After two weeks of waiting I was contacted by Toshiba Spain Technical Support asking for the serial number of the laptop and I had to go through the entire routine I described before. An additional week passed until I got another email saying that the Toshiba Headquarters told them to fix my computer, even though they still considered it shouldn't be done under the warranty. A totally unnecessary (and impolite) sentence especially from a technical service that refused to properly evaluate the damage to their product from the beginning. Another 5 days passed to arrange for the delivery of the computer to the Repair Centre and an additional two weeks to get my laptop back.

So today I got it delivered at home. Even though the computer seems to be working fine I was disappointed to find that they only fixed the connector without repairing the plastic cover that got damaged in this process. I know it is a mere cosmetic point but if you are to repair something I assumed it would be done properly.

In the end, a computer that was bought in mid March got broken before the end of may, the complaint was first put to Toshiba Spain Technical Support on the 25th of May, and today (6th of July) I finally got my computer back. This amounts to a total of 43 days without being able to use a brand new computer, an essential tool for my job. I blame Spanish Technical Support and the Spanish Customer Service for this loss of time. I truly hope I do not have to deal with any of these services again.

To finish I would like to thank Toshiba Headquarters for successfully solving my problem and getting my computer fixed in spite of all the resistance of its Spanish counterparts.