Hello

I’ve had a Toshiba tecra M7 for the last few years and have just purchased a brand new sealed express port replicator II model PA3680E ( docking station ) but unfortunately it does not work and a new replacement sent from the supplier also does not work.

What happens:
With dock connected at boot-up; nothing happens and the green dock light stays off.

Under windows when I first put the tecra m7 on the dock it connects and then disconnects immediately and will not reconnect. The power supply port, lan port and power switch work on the dock, but I understand these are just pass through connections. The green power led also comes on for less than a second.

For example when I do a hot dock, windows does the connection chime followed immediately by a disconnection chime and will not reconnect, also any connected USB devices flick-on and immediately off.

I’ve tried it under the original Toshiba windows XP install (with all latest Toshiba updates) and under a fresh windows 7 install (fully updated with all available Toshiba update). Bios is the last available 3.50 (also tried bios 1.70 & 3.20). tried bios USB legacy on and off.

Can anybody please help