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	Replies: 3 - Pages: 1 - Last Post: 24-May-2012 08:57 Last Post By: Tonny	Threads: [ Previous \| Next ]

csegura

Posts: 1
Registered: 19/05/12

System does not recognize the external HDD ALU2, 2TB silver
Posted: 19-May-2012 17:57

Hi,

When I connect my external HDD by USB to my laptop the HDD starts making a beeping sound and isn't recognized as a hard drive by the operating system (windows 7).

It worked well in the last year.
The Disk is still inside warranty but I now live in a different country and going to another country just to claim warranty will be the last resort.

Has anyone any idea of what I can do to overcome this problem?
It beeps 22 times and then stops (I would actually describe it as beeping 11 times each time with two beeps)

Thanks
Best Regards
Carlos

MasterG

Posts: 2,685
Registered: 21/09/09

Re: System does not recognize the external HDD ALU2, 2TB silver
Posted: 22-May-2012 15:48

in response to: csegura

Hi

Did you test this external HDD in connection with other computers?
Does the beeping sound come from the HDD or the notebook?

If the HDD cannot be recognized using other computers, I would assume that the HDD malfunctions. Maybe a head crash or something like that…

You could also start the built-in disk manager of Windows 7 to check if the external HDD would appear there. Click on Start and enter diskmgmt.msc into the search field to start the disk management.

mz_1

Posts: 2
Registered: 23/05/12

Re: System does not recognize the external HDD ALU2, 2TB silver
Posted: 23-May-2012 19:19

in response to: csegura

Hi all
The USB to SATA controller board of my Toshiba external hard drive 2.5" store.E alu 2S has malfunctioned. I need to buy a new one. So how and where can I order new exactly the same as mine from company? Will my data be shown after replacement?

Tonny

Posts: 3,225
Registered: 21/09/09

Re: System does not recognize the external HDD ALU2, 2TB silver
Posted: 24-May-2012 08:57

in response to: mz_1

I’m not sure if its possible to order such single part for 2.5" Store.E alu 2S.
If its possible, the Toshiba authorized service partner in your country should be able to provide such part…
Otherwise I’m afraid you will need to replace the whole 2.5" Store.E alu 2S

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