Hi, i checked them in a different computer and they worked fine.

Can access the bios but cant read anything on the screen as it is in garbled text. Will ttry and leave in bios for hours. Will let you know outcome.

I suspect GPU , but is integrated into motherboard which is an expensive item.

But the strange part is not being able to load the recovery disc, it runs, see the progress screen, instruction to remove cd visible, then reboots and comes up with error that system not fully installed and to complete installation, then the error page comes up , pc reboots itself and goes round and round.

It is the original recovery disc from toshiba.

Maybe two separate issue, but on first occasion this occurred the recovery disc re-installed correctly and the screen worked perfectly. After a week and installing all the updates it went down again so I suspect a driver update may have been the cause, but i cant test this as the recovery disc wont load. Do toshiba provide replacement discs as this is the purpose of the disc and it doesn't work.

Hi, it is looking like the GPU, so before I look at repair or replacement, is there any way of loading drivers at boot up. I cant see any options in the bios because of the garbled text. Or how can I enter VGA mode etc. So are there any other actions i can try before spending a lot of money on the GPU.

It is a Nvidea Go 6600 chip which I understand has had known problems with the solder and over heating. Has anyone had any success with Toshiba admitting that the item is not fit for purpose and repairing or replacing under the Sale of Goods Act etc. etc. The laptop is only 6 years old and already had one replacement motherboard, replacement screen and for £1,500 I would expect the major components to last longer than that.

I copied the original issue to Toshiba Support and never heard back from them. This cannot be an isolated issue.

If no way of loading drivers or getting the os loaded, next option is to get GPU replaced on motherboard. Can anyone direct me on how to do it myself or how to get it repaired.

The cost of a new motherboard is ridiculous and prohibitive and I go back to my question of fit for purpose. Plus for such a major issue why do Toshiba not provide any form of support and I have to resort to Forums and the internet.

I got the laptop working again and it turned out that microsoft had updated the drivers for the GPU in a recommended update. The new driver in fact caused the GPU to overheat and cause damage. I installed the original driver after managing to install the recovery disc by going into the advanced options of the recovery disc set up.

Unfortunately a further update was installed by microsoft on their recommended settings, guess what, nothing is visible on the screen again. Who is responsible for this microsoft , toshiba or me. Am I expected to check every single update microsft release. Surely between them Toshiba and microsoft can ensure that any updates sent out do not actually cause damage to the computers.

Who is responsible, me ????

Hi
I understood that it was a sensible approach to install the recommended downloads from the manufacturers and software vendors , after all they are supposed to know what they are doing.

Categorically , without doubt, it is the driver updates, and i warn anyone else who has the same GPU installed on their laptop to not install recommended updates the the GPU drivers.

I know this because when I first got the laptop going again a month or so back and installed the latest recommended driver the same thing happened. I checked on the internet and found conversations on how this particular driver was known to potentially cause overheating of the GPU, on this particular Nvidia GPU. ( i think it was nvidiia). They had settle multiple claims in the US but because my laptop is over 6 year old then I cannot get Toshiba or Nvidia to replace the faulty parts free. It would cost me significant money. The least they can do is ensure that any updates by Microsoft or themselves do not cause the issue.

I believe that the GPU and / or fans will now need replacing, I may be able to get it to run but only in VGA mode. The damage the driver has caused is now done and irreversible.

So I have now answered my own question on what is the problem, the question is who will take responsibility for the faulty parts installed in the laptop. Until that question is answered I will not be able to purchase any equipment from Toshiba as they are not taking responsibility for expensive equipment they sell.

Is you warranty valid? Did you purchase some additional warranty extensions?
Every hardware fault would be fixed free of charge if the warranty is valid…
Unfortunately, if warranty is not valid, you have to pay for the repair…

That’s nothing unusual but common for all product manufacturers