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	Replies: 6 - Pages: 1 - Last Post: 30-Jul-2012 12:07 Last Post By: mummelruebe	Threads: [ Previous \| Next ]

nadm

Posts: 2
Registered: 29/04/12

Corrupt Nero Software bundle with Stor.E Partner HDD
Posted: 29-Apr-2012 09:09

Hi,

I purchased a new Toshiba HDD STOR.E PARTNER portable HDD drive a week ago. I find that the Nero Backitup and Burn installation file on the drive is corrupt. When opening the file, I get a message "Extraction Failed Error: Data Error". Have tried this with my virus scanner switched off but it does not make any difference.

Is there any way to download the Nero software without having to send in the drive. I would prefer this option as I have already copied sensitive information onto the drive.

Regards,
Nadm

Tonny

Posts: 3,225
Registered: 21/09/09

Re: Corrupt Nero Software bundle with Stor.E Partner HDD
Posted: 30-Apr-2012 11:04

in response to: nadm

As far as I know its possible to upgrade the Nero software.
You need to download this from the Nero homepage and then have to use the serial key which belong to the version on the external HDD.

Here are some details:
http://aps2.toshiba-tro.de/kb0/TSB14034U0000R01.htm

But I’m not sure if you will be able to find out the serial if the Nero software cannot be installed… you know…

Did you try to copy the Nero file on the notebook HDD and then to start the installation?

nadm

Posts: 2
Registered: 29/04/12

Re: Corrupt Nero Software bundle with Stor.E Partner HDD
Posted: 03-May-2012 12:43

in response to: Tonny

The file does not execute properly even if I download to my PC. Therefore, I am unable to obtain the serial number for the Nero software bundled with the drive. Would appreciate if there was some way to send this to me based on the serial number of my Toshiba HDD. I'd prefer not to send the drive in to Toshiba as I have already copied sensitive information onto the drive.

Paolo30

Posts: 3,116
Registered: 21/09/09

Re: Corrupt Nero Software bundle with Stor.E Partner HDD
Posted: 03-May-2012 13:39

in response to: nadm

I’m afraid you will need to replace the HDD since the Nero BackItUp & Burn software cannot be downloaded from Toshiba page and to get the SN for this app.
So you will need to backup/delete the data from HDD and will need to replace it.

Kojar

Posts: 1
Registered: 10/05/12

Re: Corrupt Nero Software bundle with Stor.E Partner HDD
Posted: 10-May-2012 14:17

in response to: nadm

Hey friend of mine solved this problem.
PM me

Guiv

Posts: 1
Registered: 27/07/12

Re: Corrupt Nero Software bundle with Stor.E Partner HDD
Posted: 27-Jul-2012 23:24

in response to: Kojar

I've got exactly the same problem. Can anybody help?

mummelruebe

Posts: 1
Registered: 30/07/12

Re: Corrupt Nero Software bundle with Stor.E Partner HDD
Posted: 30-Jul-2012 12:07

in response to: Kojar

It´d be nice if you would share your knowledge. Actually I have no idea to PM someone in this forum

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