Toshiba Support Forums: Qosmio G30-163 - Bluetooth Installation ...

This thread is locked - replies are not allowed.

This question is answered.

Search in this Forum

Back to Thread List

	Replies: 4 - Pages: 1 - Last Post: 03-May-2012 09:19 Last Post By: Paolo30	Threads: [ Previous \| Next ]

Chris J Brady

Posts: 13
Registered: 20/04/12

Qosmio G30-163 - Bluetooth Installation - repeatedly stalls at 10%
Posted: 27-Apr-2012 22:06

This is a double issue.

I have a Toshiba Qosmio G30-163 running MCE XP SP3. I am re-installing the drivers after a corrupted registry problem.

The laptop has Bluetooth hardware installed. I have downloaded the latest Toshiba BT Stack s/w for XP and am trying to install it. I get so far. The installation succeeds to the 99% mark. Then another window opens "Installing Bluetooth Drivers." It has a blue progress bar. It stalls at 5 bars = 10% complete. It hangs there - although there is considerable activity on the main hard drive. Eventually I cancel the installation. The main installation window responds with Installation Completed. But the BT service doesn't work.

I have raised a ticket with Sitecom but the response was to remove all drivers because the dongle is simply plug and play. This is wrong. The device will not work without the drivers!!!

I am also trying to install a Sitecom Bluetooth CN-516 dongle on my Acer Aspire One 532h running Win 7 Starter. I am trying to install the latest Toshiba BT Stack s/w for Win 7 (32-bit). Again this seems to get to about 99% completion. Then another window opens "Installing Bluetooth Drivers." It has a blue progress bar. It too stalls at 5 bars = 10% complete. It hangs there - although again there is considerable activity on main hard drive. Then a popup window opens "Insert Bluetooth Device" which I have actually already done. I click on OK. Five minutes later the same popup window appears again requesting that the BT device be plugged-in. I click on OK. This is repeatable. Eventually I cancel the installation. The main installation window responds with Installation Completed. But the device doesn't work.

What's going wrong please and how can I get BT to work in both scenarios? Many thanks.

PauPau

Posts: 4,295
Registered: 21/09/09

Re: Qosmio G30-163 - Bluetooth Installation - repeatedly stalls at 10%
Posted: 02-May-2012 07:49

in response to: Chris J Brady

Helpful

Hi

The notebook is already equipped with an internal BT module.
But this BT module needs to be enabled in order to finish the installation procedure.
Please use the key combination Fn + F8 in order to enabled the BT and then check if the bar makes progress.

Chris J Brady

Posts: 13
Registered: 20/04/12

Re: Qosmio G30-163 - Bluetooth Installation - repeatedly stalls at 10%
Posted: 02-May-2012 17:19

in response to: PauPau

After battling all weekend I finally got the Toshiba drivers to install OK. It was the installation of the drivers that kept stalling at the '5' progress bars' mark aka 10%. Apparently this was caused by the MS Windows XP (SP2) stack conflicting with the Toshiiba stack - a common problem apparently.

The solution I used is here:

http://bluetoothinstaller.com/

The exact problem is described here:

http://support.microsoft.com/kb/840635

Toshiba should have been aware of the problem - apparently its been around for years.

Message was edited by: Chris J Brady

Chris J Brady

Posts: 13
Registered: 20/04/12

Re: Qosmio G30-163 - Bluetooth Installation - repeatedly stalls at 10%
Posted: 02-May-2012 17:23

in response to: Chris J Brady

I used the same solution to install the Toshiba drivers on my notebook from other manufacturer for the CN-5216 device. Again it was the conflict between the Windows 7 stack and the Toshiba stack. that was stalling the installation.

Paolo30

Posts: 3,131
Registered: 21/09/09

Re: Qosmio G30-163 - Bluetooth Installation - repeatedly stalls at 10%
Posted: 03-May-2012 09:19

in response to: Chris J Brady

Thanks for feedback!

Pages: 1

Back to Thread List

Threads: [ Previous | Next ]

Legend
	Master: 700 + pts
	Scholar: 300 - 699 pts
	Aficionado: 150 - 299 pts
	Enthusiast: 50 - 149 pts
	Beginner: 0 - 49 pts
	Helpful Answer (5 pts)
	Correct Answer (10 pts)

TOP SUPPORT SITES