I think this tool is muddled up in some way. therefore the first thing which would need to be tried is a new software installation. I would recommend uninstalling this tool firstly.
You can do this is control panel -> software
After uninstallation it would be recommended to clean the registry. This can be done using an software like CCleaner.
After that download the face recognition software from Toshiba European driver page and install it again.
Hi Sorry but I seem to have mixed up my username and password and had to create a new one LY2! This has taken longer to reply than I had hoped.
I have not tried either of the two suggestions so far but wonder, from your comments, if the problem is that I have used Windows Easy Transfer to copy information and profiles from my old laptop. I therefore am not using factory default settings, nor am I sure how to do so without losing the transferred files. My old laptop, and desktop from which I also copied files, were Windows XP. Because of the File Transfer I do log in using windows log on a password
Thanks Xaver - whilst I am sure your advice is realistic it is somewhat disappointing.
I wonder if I could delete current user pfofiles but still keep transferred document files? Might that then work?