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Qosmio X300 - Touch pad is not working
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This question is not answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 14 - Pages: 1 - Last Post: 25-Apr-2012 09:21 Last Post By: Paolo30 Threads: [ Previous | Next ]
aloushi

Posts: 37
Registered: 16/04/11
Qosmio X300 - Touch pad is not working
Posted: 21-Apr-2012 14:14
 
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Hello, i opened and cleaned my toshiba qosmio X-300-130 and when i turned it on evrything worked fine except my touchpad it was not working neither the buttons of it,So i reinstalled the driver SYMANTICS PAD but nothing changed so i reinstalled my WINDOWS 7 64-BIT but again no change ,,, pls pls pls help !!!
blob

Posts: 116
Registered: 27/08/11
Re: Qosmio X300 - Touch pad is not working
Posted: 21-Apr-2012 15:14   in response to: aloushi in response to: aloushi
 
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i once did that while taking apart my other toshiba
i have no idea how the x300 is constructed but in my old satellite to get the top lid off you need to disconnect a flat "cable" from the motherboard that powers and connects the touchpad

if you have done so it is possible that you misplaced this cable inserting the cable underneath the socket instead of in the socket - its really easy not to notice and then take apart your computer again in anger :)

if this was the case remember there are two clips on both sides of the sockets that lock the cable in
before inserting the cable inside you should pull them towards you, then put the cable in as deep as possible and while applying pressure, so it doesnt slide out, lock the clips

if this wasnt the case im sorry :P
aloushi

Posts: 37
Registered: 16/04/11
Re: Qosmio X300 - Touch pad is not working
Posted: 22-Apr-2012 09:23   in response to: aloushi in response to: aloushi
 
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Well thnx for you concern i already tried this but i will try it again if you can post a picture exactly i would be gratefull

Message was edited by: aloushi
assex

Posts: 1,853
Registered: 25/09/09
Re: Qosmio X300 - Touch pad is not working
Posted: 22-Apr-2012 09:28   in response to: aloushi in response to: aloushi
 
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I dont know how to help you. All we can say here is that you must check tochpad cables connection and be sure all three touch pad flat cables are connected properly to the touch pad board.
aloushi

Posts: 37
Registered: 16/04/11
Re: Qosmio X300 - Touch pad is not working
Posted: 22-Apr-2012 09:33   in response to: assex in response to: assex
 
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Thnx again thats what i meant if you can post a picture about the connectors cables (: to see if i have misplaced them
Best regards
blob

Posts: 116
Registered: 27/08/11
Re: Qosmio X300 - Touch pad is not working
Posted: 22-Apr-2012 14:43   in response to: aloushi in response to: aloushi
 
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here is the best i could find for you

http://www.ifixit.com/Guide/Installing-PowerBook-G4-Aluminum-17-Inch-1-1-67-GHz-SuperDrive/248/2

i know its a mac but same rules apply. im almost certainly sure you didnt connect ur touchpad properly, unless you managed to snap the cable at some point

if you want to continue search use such keywords as touchpad ribbon cable or touchpad flex cable
aloushi

Posts: 37
Registered: 16/04/11
Re: Qosmio X300 - Touch pad is not working
Posted: 22-Apr-2012 15:25   in response to: blob in response to: blob
 
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Thnx for you concern but in the DEVICE MANAGER IT SHOWS THE MOUSE AS CONNECTTED !!! and working without any problems, but i realised that even the FN+F9 is not working-i dont think it is a hardware problem anymore i think it DOESNT SUPPORT WINDOWS7-64BIT... Do you agree ?

Message was edited by: aloushi
blob

Posts: 116
Registered: 27/08/11
Re: Qosmio X300 - Touch pad is not working
Posted: 22-Apr-2012 16:26   in response to: aloushi in response to: aloushi
 
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maybe you should do some more research and get back to us when you have sufficient information on your problem, which would save you and us some time
aloushi

Posts: 37
Registered: 16/04/11
Re: Qosmio X300 - Touch pad is not working
Posted: 22-Apr-2012 16:47   in response to: blob in response to: blob
 
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Hey, guys i am getting crazy.

I dissembled my laptop 2 times today and I have reinstalled 3 times. I tried xp.
I tried vista and I reinstalled again windows 7.
none of them did work and in device manager it is showing me that the PS/2 is connected and working properly.

I checked the Bios it is enabled. everything is fine. There is only 1 thing left. Maybe the touchpad is damaged and I need one. Do u agree? and if yes where can I buy and ORIGINAL one from?

Pls provide me with a link
Thnx in advance ):
PauPau

Posts: 4,320
Registered: 21/09/09
Re: Qosmio X300 - Touch pad is not working
Posted: 23-Apr-2012 07:41   in response to: aloushi in response to: aloushi
 
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Hi aloushi

Just one question: has touchpad worked before you disassembled the notebook?

I think you have done something wrong during the disassembling procedure which would affect the touchpad functionality.
Furthermore the touchpad should work even if the sysnaptics driver has not been installed. The Win 7 contains the standard touchpad driver which would allow using the touchpad without an installation of special drivers.

Question 2: did you check if BIOS contains an touchpad settings which enabled and disabled this pointing device? Check this… to enter the BIOS press F2 while booting up the unit… I think pressing F9 would set the BIOS to default.

Well, you asked where you could purchase a new touchpad part…well, you can purchase this from Toshiba ASP (service partner) in your country.
aloushi

Posts: 37
Registered: 16/04/11
Re: Qosmio X300 - Touch pad is not working
Posted: 23-Apr-2012 17:41   in response to: PauPau in response to: PauPau
 
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Yes it was working,and the BIOS IS checked evrything is as it shoud be,but the only thing left is THE TOUCHPAD TO BE DAMAGED,any way soon when i have time i will take it to the TOSHIBA SERVICE in my country.. ): i thought it is sth easy but, definetly not
aloushi

Posts: 37
Registered: 16/04/11
Re: Qosmio X300 - Touch pad is not working
Posted: 23-Apr-2012 17:48   in response to: aloushi in response to: aloushi
 
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Hi,again today i get shocked when i realised that evry time i start my windows the touch pad works for 1 secong moves and stopes evrytime i restart my system,now what could it be !!!!
PauPau

Posts: 4,320
Registered: 21/09/09
Re: Qosmio X300 - Touch pad is not working
Posted: 24-Apr-2012 09:28   in response to: aloushi in response to: aloushi
 
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Hi

I'm still thinking its hardware related issue. Why? Because the touchpad does not work using different systems. You said that BIOS settings are ok, so I don’t see other explanation for that. You said also that touchpad is NOT disabled. The FN + F9 enables and disables touchpad but it seems that you have already tested this.

Also the in settings (in my case I can find this) in control panel -> mouse -> Advanced tab -> advanced setting button should provide an option to enable/disable the touchpad.

Last but not least you said that touchpad worked properly before notebook has been disassembled… so according to all this facts I assume its hardware realted…
aloushi

Posts: 37
Registered: 16/04/11
Re: Qosmio X300 - Touch pad is not working
Posted: 24-Apr-2012 16:34   in response to: PauPau in response to: PauPau
 
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Hi, yes exactly except the FN buttons they are not working in WINDOWS-7 even thought i installed VAP and config...Etc
Paolo30

Posts: 3,185
Registered: 21/09/09
Re: Qosmio X300 - Touch pad is not working
Posted: 25-Apr-2012 09:21   in response to: aloushi in response to: aloushi
 
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Hi

FN buttons are controlled by Flash Cards Support Utility.
This tool can be found in All Programs -> Toshiba -> Flash Cards Utility.
Restart this tool to check if FN buttons would work again.
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