Toshiba Support Forums: No recovery partition

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	Replies: 2 - Pages: 1 - Last Post: 17-Apr-2012 08:24 Last Post By: Dr.Lamp	Threads: [ Previous \| Next ]

mjs_tosh

Posts: 1
Registered: 14/04/12

No recovery partition - no disk creator either
Posted: 14-Apr-2012 14:32

urm this will be a weird one...

I have a new tosh laptop brought for me through the DSA scheme in the UK (i'm currently a student) and well the supplying company have removed the Toshiba install of windows and given me their custom one including setting i do not like - i would like to return this to a blank copy of windows or the tosh copy of windows but i don't have access to either currently it would seem.

I have downloaded a copy from http://www.wincert.net/forum/topic/8906-official-windows-7-sp1-disks/ burn it to disk but i get the error "A required CD/DVD drive device driver is missing. if you have a driver floppy disk, CD, DVD or USB flash drive, please insert it now." I have tried using all the drivers the ''support'' company had installed (into a partition/folder and told me about), but none work - have also tried changing the ACHI to IDE mode in the BIOS and that didn't help so changed it back. i have looked in tosh support but the drivers don't appear in the list.

I also have an automated win 7 32bit enterprise install on a USB from the days of working in corporate IT and studying for (70-680) this doesn't give me the error and allows me to install windows. (onto another partition for now). I don't want to use it as i don't own an enterprise licence and do own the OEM license with the laptop so would like to use it.

what do people suggest i do?

Feliks

Posts: 989
Registered: 20/12/04

Re: No recovery partition - no disk creator either
Posted: 15-Apr-2012 08:42

in response to: mjs_tosh

i would like to return this to a blank copy of windows or the tosh copy of windows but i don't have access to either currently it would seem.

I cannot discuss about all details but fact is that you have two options:
-if you want to have “factory settings” you must order original Toshiba recovery disc on https://backupmedia.toshiba.eu/landing.aspx
-you can install own OS version using legal Microsoft installation disc. All necessary drivers, tools and utilities you can find on Toshiba support page - http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp

With original recovery disc you don’t need activation code or licence for activation. It will be activated automatically.
If you make decision to install own version you must activate it using valid licence code. Please note: product key placed at the bottom cannot be used for Windows OS activation.

Dr.Lamp

Posts: 1,844
Registered: 25/09/09

Re: No recovery partition - no disk creator either
Posted: 17-Apr-2012 08:24

in response to: mjs_tosh

I suggest you to order original Toshiba recovery disc on https://backupmedia.toshiba.eu/landing.aspx
It costs 30 euro only and you will get original recovery image designed for your notebook model.

With other words, in only one or two hours you will have perfectly installed OS with all necessary drivers, tools and utilities. Good thing is that you can use this disc so often you want and every time you will have clean preinstalled and activated OS.

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