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	Replies: 7 - Pages: 1 - Last Post: 08-Apr-2012 12:08 Last Post By: Dr.Lamp	Threads: [ Previous \| Next ]

kkid

Posts: 4
Registered: 28/03/12

I can't recover my Satellite A660-11M
Posted: 28-Mar-2012 22:07

I have a Toshiba Satellite A660-11M.

I want to wipe it to factory settings. I tried doing this using a disk I made when I first got the laptop. However, when I use this, I get to the maiin menu screen but do not have the HDDRecovery option at the bottom. I tried making a new disk using Toshiba HDD Recoery but it said that there is "no HDD recovery area".

I have a feeling that the problem is that my HDDRECOVERY partition has been damaged. How can it be fixed?

A few weeks ago, a program I was using wrote to the D: drive (HDDRECOVERY). I didn't want it to but it was a stupid program lol. Has it caused unrepairable damage?

I really need to wipe it soon, can you help me repair it please?

Silas

Posts: 2,122
Registered: 10/02/05

Re: I can't recover my Satellite A660-11M
Posted: 29-Mar-2012 07:17

in response to: kkid

Hello

This missing option occurs if you want to install recovery image using HDD installation and it has nothing to do with usage of recovery discs.
When you use recovery discs you will see other menu on the screen.

I don’t know what have you done in the past but obviously recovery image saved on your notebook is either not usable or damaged. So only option for you is installation with recovery DVD.

How al this works you can read on http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm

If you have more questions you are welcome.

kkid

Posts: 4
Registered: 28/03/12

Re: I can't recover my Satellite A660-11M
Posted: 29-Mar-2012 15:59

in response to: kkid

I can't use any recovery DVDs as I have none created. I thought I created one when I first got my computer but it turned out is was a "repair disk" not a disk created via "Toshiba Recovery Media Creator".

I can't make a recovery disk now either as when I start the recovery media creator, i get the error message due to the D: partition being damaged.

I cannot afford to pay £29.90 for Toshiba to send me a disk, even if I could, it would be no good as I need to wipe my PC by tomorrow at the latest!

Is there any way of fully wiping my PC now?
I have no windows 7 installation disks either.

Can my HDDRECOVERY partition be repaired?

Please help, this is urgent

Silas

Posts: 2,122
Registered: 10/02/05

Re: I can't recover my Satellite A660-11M
Posted: 30-Mar-2012 07:50

in response to: kkid

Can my HDDRECOVERY partition be repaired?

Unfortunately this will not be possible.

Only thing you can do now is to install OS using Microsoft installation disc. All necessary drivers, tools and utilities you can download from Toshiba support page - http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp

If you need some assistance please let us know.

kkid

Posts: 4
Registered: 28/03/12

Re: I can't recover my Satellite A660-11M
Posted: 30-Mar-2012 14:38

in response to: Silas

But my laptop didn't come with any disks

Dr.Lamp

Posts: 1,774
Registered: 25/09/09

Re: I can't recover my Satellite A660-11M
Posted: 31-Mar-2012 08:44

in response to: kkid

But my laptop didn't come with any disks

You are right. New laptops and not only Toshiba laptops are delivered without recovery discs. Recovery image is always saved on HDD and every notebook owner must create recovery disc alone. For this purposes Toshiba has created and preinstalled small tool with name “Toshiba recovery disc creator”.

How all works is described in user’s manuals document.
Sorry but we cannot help you at the moment.

I really don’t know what you can do except to obtain Microsoft installation disc, install Windows and then all necessary drivers, tools and utilities.
We can help you with all this.

If you need more help please be free and post here again.

kkid

Posts: 4
Registered: 28/03/12

Re: I can't recover my Satellite A660-11M
Posted: 08-Apr-2012 11:58

in response to: Dr.Lamp

I have been advise to do what is mentioned in this article.

The issue with this is that I will not have any of my Toshiba drivers
How can I save all of my drivers and other important system files to reinstall them if I choose to do a clean installation using this method?

How risky do you think this method is?

Dr.Lamp

Posts: 1,774
Registered: 25/09/09

Re: I can't recover my Satellite A660-11M
Posted: 08-Apr-2012 12:08

in response to: kkid

I don’t have time to read this article but all necessary drivers, tools and utilities you can download from Toshiba support page - http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp

If you need help with Win7 installation and if you need right installation order let me know.

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