I own a Satellite L750-1LC , and got it not even 2 months ago so is covered with guarantee and the extra service of nomatterwhat guarantee etc.
Couple of days ago i was updating the laptop as Tempro prompted me to do , and in general updating is not
something i was doing for first time.
On the latest BIOS update though , the pc restarted and then when desktop showed up, the process of Flashmemory - Erasing/Writing came up and out of nowhere a popup message with an error halted everything, laptop froze and since that moment , officially the laptop was kind of dead.
Searching through forums , i found out that there is a problem indeed with that BIOS update , and other people
had passed through the same.
Now what is the policy of Toshiba when you give them the laptop for the problem to be solved.
First of all, they asked me WHY i was updating... (emm,,, Toshiba's own software prompts you too even if you are just a beginner with pcs is not that hard)
Second, they said i am lucky because they will fix it for free because i have this nomatterwhat guarantee... (... I thought nomatterwhat guarantee would be a replacement of the dead laptop...??)
Third i was told that usually BIOS update is done from Toshiba service and not just by myself and because the laptop died from a software problem is not their fault.... (Excuse me? BIOS update pushed from Toshiba ... makes your laptop dead and is your fault instead of Toshiba recognizing that this is absolutely their fault in the
The thing is that i wanted to share it with you all and of course i am looking for to email Toshiba with the whole story because i cant accept that their mistake became mine and i have to pay for something they have caused willingly or not..
That’s interesting story… from my experience I never had any problems with an BIOS update. I did it many times on my two different Toshiba notebooks.
I used always an win-based BIOS version which should be safe.
But friend of mine had an BIOS update issue... something went wrong during the procedure because the antivirus and firewall blocked something… but not sure about that… however, the notebook was not damage but the ROM module had to be flashed once again using crisis disk… as I can remember the ASP could flash it again using such disk… everything was done free of charge even if the warranty was not valid…