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	Replies: 6 - Pages: 1 - Last Post: 22-Mar-2012 12:59 Last Post By: Paolo30

disturbedperson

Posts: 14
Registered: 18/05/11

Satellite L500-01u012 - audio output issues
Posted: 18-Mar-2012 13:27

I have a Toshiba Satellite L500-01u012 and i am having issues with the audio output.
When I plug headphones or audio output into the audio out port, it does not disable the internal laptop speakers.
This is really annoying me and I'm wondering if there is a way around this?

I have windows 7 home premium 64 bit sp1 with all the latest update patches, and I have tried removing, rebooting then reinstalling the driver multiple times without success
I also recovered the laptop from the factory image in an attempt to fix this and its still nto working.

I have downloaded the drivers from the toshiba support site but they havent helped

Silas

Posts: 2,119
Registered: 10/02/05

Re: Satellite L500-01u012 - audio output issues
Posted: 19-Mar-2012 07:39

in response to: disturbedperson

Hello

Is this something new or you have noticed this issue in the past too?
Generally speaking by default internal speakers should be off when you connect headphones.

I don’t know which notebook do you have exactly (model number that you wrote cannot be the right one) and which sound card is inside but please check sound options in control panel.

MzytengaM

Posts: 57
Registered: 28/08/11

Re: Satellite L500-01u012 - audio output issues
Posted: 19-Mar-2012 19:59

in response to: disturbedperson

ifu got RealTeak HD Audio card... ur RealTeak Software shud have option (somesmall box to tick) inside what make ur speakersOFF when u connecting HeadPhones.. BUT..
i got that option but it not working :LOL ,.,,ok i know ., option and Box to check is there but is liek just for show more like...my laptopSpeakers are OFF when i conecting HEadphones and its ok but.. that option can OFF or stay ON Front Speakers after conecting headPhones JAck..but it never works when i was wanna to have sound from laptops speakers and sound from head phones.. Small Box to check ( option for this ) is in right place to chec kor unchec kit ..but it not works

lol

disturbedperson

Posts: 14
Registered: 18/05/11

Re: Satellite L500-01u012 - audio output issues
Posted: 22-Mar-2012 11:42

in response to: Silas

PC Information
Model Name Satellite L500
Part Number PSLS9A-01U012
Serial Number #########
OS Version Microsoft Windows 7 Home Premium 6.1.7601 Service Pack 1
BIOS Version 2.10
CPU Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz
Physical Memory 4096MB RAM
Hard Disk Capacity 498,531,823,616 Byte 464.294 GB
Hard Disk Free Space Capacity 13,738,131,456 Byte 12.795 GB
Video ATI Mobility Radeon HD 4500 Series version=8.632.1.2000
Screen Resolution 1366 x 768 Pixels
Color Quality True Color (32 Bit)
Sound ATI HDMI Audio version=6.0.1.5880
Realtek High Definition Audio version=6.0.1.5904
Network Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC version=2006.4.909.2009 MAC Address=70:1A:04:E4:0B:06
Realtek PCIe FE Family Controller version=7.5.730.2009 MAC Address=70:5A:B6:84:F7:04
Modem TOSHIBA Software Modem version=2.2.97.0
Internet Explorer 8.0.7601.17514
IDE Device TOSHIBA MK5055GSXN ATA Device
DVDFab Virtual Drive SCSI CdRom Device FW version=1.1
HL-DT-ST DVDRAM GT20N ATA Device FW version=CT11

disturbedperson

Posts: 14
Registered: 18/05/11

Re: Satellite L500-01u012 - audio output issues
Posted: 22-Mar-2012 11:46

in response to: disturbedperson

the other thing worth noting, when i plug in the hdmi cable, it removes the sound from the laptops internal speakers

disturbedperson

Posts: 14
Registered: 18/05/11

Re: Satellite L500-01u012 - audio output issues
Posted: 22-Mar-2012 11:47

in response to: MzytengaM

I do have a realtek hd audio card, however no realtek utilities seem to be available. i tried downloading the drivers from the toshiba site and it hasnt helped

Paolo30

Posts: 3,131
Registered: 21/09/09

Re: Satellite L500-01u012 - audio output issues
Posted: 22-Mar-2012 12:59

in response to: disturbedperson

When I plug headphones or audio output into the audio out port, it does not disable the internal laptop speakers.

This is really annoying me and I'm wondering if there is a way around this?

Please take a look into this thread:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?messageID=256895

in Control Panel -> Realtek HD audio Manger you need to change a setting
In the top right corner, there's a little yellow folder called "Connector Settings" in my version.
There, I could finally reactivate the setting "Enable pop-up dialog, when device is plugged in".

So now when I plug in an external speaker or headphones, it pops up and I select the option "headphone" (instead of "line-in"), and then the sound comes out only through the headphones/ext.speaker.

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