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	Replies: 4 - Pages: 1 - Last Post: 07-Mar-2012 14:59 Last Post By: stevic	Threads: [ Previous \| Next ]

chelmdog

Posts: 3
Registered: 05/03/12

Dropped my Qosmio X770
Posted: 05-Mar-2012 18:27

Hi, (yes I'm another who has joined this forum when only in need)

About an hour ago I dropped my Qosmio X770 to the floor it conspired to land on it's front (with the lid open) thus causing some infuriating superficial damage. Then when I picked it up I could hear the hard drive beeping and the system had froze. I immediately in anger turned it off and proceeded to get myself into a state where I can't believe I dropped a near £1,500 3 month old laptop. Gutted.

Upon reboot it told me that it couldn't find a somewhere to boot from. I took the bottom off and set about hooking up my hard drive to an external reader thing that there was in my house. The part solid-state drive, didn't spin up at all and just started beeping at me.....

The other HDD sounded normal but was protected so couldn't see any data.

Everytime I booted up my laptop I was told to create a recovery disk, which of course I didn't. So now I am in a panic.

Where do I start? Can I use the other partition at all? I am really down in the dumps right now. A sense of dread has descended upon me.

Help me mighty forum.

Chelm

stevic

Posts: 25
Registered: 01/07/10

Re: Dropped my Qosmio X770
Posted: 05-Mar-2012 19:21

in response to: chelmdog

Helpful

Well, I can understand how do you feel at the moment. it's not a feeling that anybody wants to feel.

Anyways, my answer may not be helpful but I will try my best. Since everything else works properly; the screen and the motherboard are the most important parts to worry about, the problems is then well defined. The worst thing you may do is to replace your primary hard disc, which is pretty expensive I know. You can also order the recovery media from Toshiba for free during the warranty period (still not sure about this). You may also have made yourself a recovery disc when you first got your laptop, this will save you ordering it from Toshiba guys.

I hope everything works good for you.

MisterX

Posts: 2,597
Registered: 21/09/09

Re: Dropped my Qosmio X770
Posted: 06-Mar-2012 07:57

in response to: chelmdog

Correct

Hi

Generally I agree with user Stevic but one point is not clear to me: if the HDD is faulty or damaged, then you will not be able to create a recover disk as mentioned by Stevic… so in such case you will need to order the recover disk. You can do this here:
http://backupmedia.toshiba.eu/landing.aspx

But I assume that your primary drive where the OS was installed is faulty.
So you will need to replace this…

In your case I would recommend contacting the Toshiba service provider in your country to get such drive… after the HDD replacement, you should install the OS using the recovery disk.

blob

Posts: 116
Registered: 27/08/11

Re: Dropped my Qosmio X770
Posted: 06-Mar-2012 08:18

in response to: MisterX

Helpful

get a new drive an install windows yourself, its easy as 123

stevic

Posts: 25
Registered: 01/07/10

Re: Dropped my Qosmio X770
Posted: 07-Mar-2012 14:57

in response to: MisterX

I know he can't make a recovery after he got his HDD damaged. I have a Qosmio X500 and it came with a program (Toshiba Media Recovery Creator) and I used it to copy the recovery data on a DVD-DL. What I meant, if he already done that (before his HDD got damaged) then he wont be bothered ordering it from Toshiba, thus saving time =)

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