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Portege Z830-10R - Some FN+Fx keys don't work properly
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Permlink Replies: 6 - Pages: 1 - Last Post: 20-Feb-2012 14:25 Last Post By: Paolo30
lnzndr

Posts: 3
Registered: 16/02/12
Portege Z830-10R - Some FN+Fx keys don't work properly
Posted: 16-Feb-2012 21:48
 
On a new Portege Z830-10R I have a problem with some FN+ buttons functions.
Anyone are ok (i.e. fn+f1, volume regulations fn+3/4).
Others, as light regulation (fn+f6/f7), and keyboard light (fn+z) are not working.
I adjourned Toshiba value added package and BIOS, but the problem is unsolved.

What can I try to solve this problem?
Thank in advance.
---
lnzndr
Feliks

Posts: 989
Registered: 20/12/04
Re: Portege Z830-10R - Some FN+Fx keys don't work properly
Posted: 17-Feb-2012 07:46   in response to: lnzndr in response to: lnzndr
 
It is not easy to say what is wrong there. To be honest I cannot imagine you have this issue from the day one. Can you confirm this?

Have you tried to reinstall Toshiba value added package? If not do it. Remove preinstalled version, restart your notebook and install latest version from Toshiba download page.
Paolo30

Posts: 3,532
Registered: 21/09/09
Re: Portege Z830-10R - Some FN+Fx keys don't work properly
Posted: 17-Feb-2012 10:10   in response to: lnzndr in response to: lnzndr
 
Did you notice this issue from first day of purchase or maybe after installation of some 3rd party software or after some Windows updates?
If VAP installation or update does not solve this, then you should recover the notebook using Toshiba HDD recovery and should test this using the notebook with factory settings.
lnzndr

Posts: 3
Registered: 16/02/12
Re: Portege Z830-10R - Some FN+Fx keys don't work properly
Posted: 17-Feb-2012 11:36   in response to: Feliks in response to: Feliks
 
yes, pc was ok for two days.
the issue began after win7 updating.
i'll try to remove ToshibaValueAddedPackage, restart and reinstall latest version.
thanks in advance
Paolo30

Posts: 3,532
Registered: 21/09/09
Re: Portege Z830-10R - Some FN+Fx keys don't work properly
Posted: 17-Feb-2012 13:23   in response to: lnzndr in response to: lnzndr
 
Thanks for post... please check this an post some feedback!
lnzndr

Posts: 3
Registered: 16/02/12
Re: Portege Z830-10R - Some FN+Fx keys don't work properly
Posted: 18-Feb-2012 11:06   in response to: Paolo30 in response to: Paolo30
 
Now all is working properly!
i removed ToshibaValueAddedPackage, restart pc, let win7 execute another one updating, restart, and reinstall latest version of T.V.A.P., restart a third time, and all is ok.
Thanks at all for helping!
---
lnzndr
Paolo30

Posts: 3,532
Registered: 21/09/09
Re: Portege Z830-10R - Some FN+Fx keys don't work properly
Posted: 20-Feb-2012 14:25   in response to: lnzndr in response to: lnzndr
 
Great thanks for feedback!
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