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	Replies: 4 - Pages: 1 - Last Post: 08-Feb-2012 08:30 Last Post By: PauPau

Alice31

Posts: 2
Registered: 07/02/12

Satellite L735 won't connect to the internet (both wired and wireless)
Posted: 07-Feb-2012 12:54

Hi,

I have a brand new Satellite L735, and I'm having a lot of trouble with the internet connections.

When I connect it to a wireless network it finds the profile and connects to it but then still says "no internet access" for both IPv4 qnd IPv6 connectivity statuses.
I have tried troubleshooting, turing off the computer and wireless network and back on, but it's stil not working.

The same happens with the workplace wireless, despite other computers connecting to it fine (so it doesn't come from the networks). I've also tried connecting it at work with an ethernet cable but no luck.

I have the Atheros AR9002WB-1NG Wireless network adapter and the Atheros AR8152/8158 PCI-E Fast ethernet controller.

I'm not sure what to do as the laptop is new and so it shouldn't need updates, all the settings are default, etc. I'd very much appreciate any help on this!

PauPau

Posts: 4,280
Registered: 21/09/09

Re: Satellite L735 won't connect to the internet (both wired and wireless)
Posted: 07-Feb-2012 14:26

in response to: Alice31

Correct

Hi

Uninstall or disable the TCP/IPv6 and use only the TCP/IPv4 protocol.
Furthermore check if in TCP/IPv4 properties the IP address and other settings are set to “assign automatically”

Furthermore I would recommend checking the firewall and some security applications which could be preinstalled on the notebook.
It could be possible that antivirus or firewall prevent the notebook from connecting to internet.

Alice31

Posts: 2
Registered: 07/02/12

Re: Satellite L735 won't connect to the internet (both wired and wireless)
Posted: 07-Feb-2012 22:37

in response to: Alice31

Thanks so much, I removed IPv6 and it seems fine now!

Silas

Posts: 2,117
Registered: 10/02/05

Re: Satellite L735 won't connect to the internet (both wired and wireless)
Posted: 08-Feb-2012 07:12

in response to: Alice31

Good news. Thanks for the feedback.

PauPau

Posts: 4,280
Registered: 21/09/09

Re: Satellite L735 won't connect to the internet (both wired and wireless)
Posted: 08-Feb-2012 08:30

in response to: Alice31

Great!!! Thanks for the points too

Pages: 1

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