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Satellite C650 will not connect some sites
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This question is not answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 10 - Pages: 1 - Last Post: 08-Feb-2012 21:08 Last Post By: Dr.Lamp Threads: [ Previous | Next ]
fixorfab

Posts: 5
Registered: 06/02/12
Satellite C650 will not connect some sites
Posted: 06-Feb-2012 18:34
 
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Can access home page and all sites in Favorites. when I type in any address in the Search box, enter, I only get a white page. Using Windows 7 operating system,

I clicked "Windows troubleshooter" to no avail. Any help will be appreciated.
Horwath

Posts: 2,211
Registered: 20/12/04
Re: Satellite C650 will not connect some sites
Posted: 06-Feb-2012 21:46   in response to: fixorfab in response to: fixorfab
 
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Which browser do you use?
Have you the same problem using different browsers?
PauPau

Posts: 4,534
Registered: 21/09/09
Re: Satellite C650 will not connect some sites
Posted: 07-Feb-2012 09:34   in response to: fixorfab in response to: fixorfab
 
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Hi

Your problem description is not really useful… could you provide more details?
What internet connection do you use: Wlan or Lan?
Did you enable firewall or do you have some antivirus software running in the background?
fixorfab

Posts: 5
Registered: 06/02/12
Re: Satellite C650 will not connect some sites
Posted: 07-Feb-2012 13:02   in response to: PauPau in response to: PauPau
 
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can't access internet continued:
I tried it on verizon first, then connected to Comcast cable. Same results, I can access my home page and all Favorites, but nothing else???
Trend Micro Titanium installed at purchase is my protection.
PauPau

Posts: 4,534
Registered: 21/09/09
Re: Satellite C650 will not connect some sites
Posted: 07-Feb-2012 14:28   in response to: fixorfab in response to: fixorfab
 
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Trend Micro Titanium installed at purchase is my protection.
Did you try to disable the Trend Micro Titanium and then to browse the internet?
fixorfab

Posts: 5
Registered: 06/02/12
Re: Satellite C650 will not connect some sites
Posted: 07-Feb-2012 17:12   in response to: PauPau in response to: PauPau
 
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Disabled Trend protection just now and still can not access sites.
PauPau

Posts: 4,534
Registered: 21/09/09
Re: Satellite C650 will not connect some sites
Posted: 08-Feb-2012 10:23   in response to: fixorfab in response to: fixorfab
 
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and did you test different internet browsers like Firefox, Chrome, Opera??
Are you sure that the internet connection is established properly?
I would assume that the internet pages saved in favorites are cached and therefore you can see such internet pages but possibly there is no internet connection…

Did you restart the router/modem?
fixorfab

Posts: 5
Registered: 06/02/12
Re: Satellite C650 will not connect some sites
Posted: 08-Feb-2012 12:34   in response to: PauPau in response to: PauPau
 
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I can open sites in Favorites, send and receive data just as before. I can do this on Comcast cable or on Verizon. But I can not access any other sites on the internet. Tryed Firefox, Bing, Google. Same thing. Restored to earlier time, then restored to 2 months earlier time. Same thing.
PauPau

Posts: 4,534
Registered: 21/09/09
Re: Satellite C650 will not connect some sites
Posted: 08-Feb-2012 12:49   in response to: fixorfab in response to: fixorfab
 
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To be honest I cannot understand this…
Maybe you should take the notebook to one of your friends and should test the internet connection with other routers…

As last solution test the connection using notebook with Toshiba factory settings (means the notebook should be recovered to the same state like at the first day of purchase)
fixorfab

Posts: 5
Registered: 06/02/12
Re: Satellite C650 will not connect some sites
Posted: 08-Feb-2012 17:12   in response to: PauPau in response to: PauPau
 
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Yesterday I tried other browers by clicking on Google or windows internet exployer to no avail. Today, I changed default browser to Google Chrome and I now can access other sites! Exployer still does not work. Should I be concerned, or just continue to "work around it"?
Dr.Lamp

Posts: 2,520
Registered: 25/09/09
Re: Satellite C650 will not connect some sites
Posted: 08-Feb-2012 21:08   in response to: fixorfab in response to: fixorfab
 
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I think this “work around” is not the solution. We don’t know exact OS configuration and way how do you use your notebook.
What I want to know is follow: have you noticed this issue from the day one?

In my opinion you should install recovery image and test functionality with “factory settings” without any individual settings, additional software or anything else that can be reason for described issue. If everything works perfectly there is no reason for panic.
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