Toshiba Support Forums: Webcam stopped working on my Satellite ...

This thread is locked - replies are not allowed.

This question is answered.

Search in this Forum

Back to Thread List

	Replies: 3 - Pages: 1 - Last Post: 17-Jan-2012 15:24 Last Post By: PauPau	Threads: [ Previous \| Next ]

Jean-Luc_1

Posts: 2
Registered: 16/01/12

Webcam stopped working on my Satellite T130
Posted: 16-Jan-2012 18:00

Hi,

The webcam of my T130 stopped working.
When windows start, there is a message saing the camera is not found.
At the same time, Windows tries to install a driver for an "unknown" usb device and... failed.
If I go to the device manager, I can see this unknown device (marked as unknown)

I tried to remove it and refresh the devices, windows tried again to install the driver.
I tried to remove the whole usb stack and got the same result: everything reinstalled properly but still an unknown usb device

I tried to remove the webcam driver then got a fresh copy on Toshiba website and reinstalled it... Without any success.

Then, to eliminate a BIOS or hardware problem, I've booted a Linux system and there, the webcam works.

The webcam used to work few weeks ago. Maybe a Windows update is responsible of that.

Any idea?

Thanks in advance

Jean-Luc

PauPau

Posts: 4,280
Registered: 21/09/09

Re: Webcam stopped working on my Satellite T130
Posted: 17-Jan-2012 10:39

in response to: Jean-Luc_1

Correct

Hi

Something has muddled up the webcam software/driver.
The unknown USB device seems to be the webcam since the webcam is connected to the USB controller.
Usually new webcam driver installation should solve this therefore it’s really strange that you could not solve this installing the webcam software.

Maybe you should clean the OS and registry using the CCLeaner (freeware)
Would recommend this workaround:

First of all uninstall the webcam software
Then clean the OS and registry using the CCleaner
Now reboot the notebook
After that install the webcam software which you have downloaded from the Toshiba European driver page. By the way – would recommend testing the webcam driver released for Sat T230. This is a newer driver version

Jean-Luc_1

Posts: 2
Registered: 16/01/12

Re: Webcam stopped working on my Satellite T130
Posted: 17-Jan-2012 14:28

in response to: PauPau

I applied the recipe et the problem is solved.
Thanks

Jean-Luc

PauPau

Posts: 4,280
Registered: 21/09/09

Re: Webcam stopped working on my Satellite T130
Posted: 17-Jan-2012 15:24

in response to: Jean-Luc_1

Great! Thanks for the feedback!

Pages: 1

Back to Thread List

Threads: [ Previous | Next ]

Legend
	Master: 700 + pts
	Scholar: 300 - 699 pts
	Aficionado: 150 - 299 pts
	Enthusiast: 50 - 149 pts
	Beginner: 0 - 49 pts
	Helpful Answer (5 pts)
	Correct Answer (10 pts)

TOP SUPPORT SITES