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Satellite C665 - No Recovery Possible
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This question was marked as assumed answered by a moderator. Helpful answers available: 1. Correct answers available: 1.


Permlink Replies: 8 - Pages: 1 - Last Post: 02-Jul-2012 15:16 Last Post By: duckster
AussieHolden

Posts: 4
Registered: 01/01/12
Satellite C665 - No Recovery Possible
Posted: 14-Jan-2012 15:24
 
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Windows 7 Home Pre no longer runs on my Satellite C665. I tried to do a factory restore through the laptop but it does not seem to be there at all so I can not restore my C665 as I did not do the DVD back ups so can someone help me with this asap.

Really it should be on the laptop?

I am in Australia
Andrej

Posts: 3,211
Registered: 20/12/04
Re: Satellite C665 - No Recovery Possible
Posted: 14-Jan-2012 20:39   in response to: AussieHolden in response to: AussieHolden
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Can you do this following this instruction - http://www.mytoshiba.com.au/support/items/how-to/230 ?
AussieHolden

Posts: 4
Registered: 01/01/12
Re: Satellite C665 - No Recovery Possible
Posted: 15-Jan-2012 07:59   in response to: Andrej in response to: Andrej
 
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I am already aware of those instructions and that is what I am talking about it's not on the HDD when I try all I get are the beeps and then it try's to go back to loading win7 that no longer loads anymore.

Someone at Toshiba did not install the software properly.
Dr.Lamp

Posts: 1,774
Registered: 25/09/09
Re: Satellite C665 - No Recovery Possible
Posted: 15-Jan-2012 09:42   in response to: AussieHolden in response to: AussieHolden
 
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Someone at Toshiba did not install the software properly.
And what is about you? Who knows what have you done with your notebook?
...not seem to be there at all
How do you know this?
...as I did not do the DVD back ups...
That’s the main problem now. Toshiba recommends DVD creation and it is also described in user’s manuals.

Anyway, if you want to have “factory settings” again you must install OS using original Toshiba disc. You can order one by Toshiba. Unfortunately I cannot find link where you can order it. Try please to check if you can find it on Toshiba support page. You can also contact nearest Toshiba service and ask for help. They can order it for you.
AussieHolden

Posts: 4
Registered: 01/01/12
Re: Satellite C665 - No Recovery Possible
Posted: 15-Jan-2012 11:40   in response to: Dr.Lamp in response to: Dr.Lamp
 
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Dr.Lamp wrote:
Someone at Toshiba did not install the software properly.
And what is about you? Who knows what have you done with your notebook?

Your A Rude Buggar making accusations I stuffed my laptop up which I have not it just stopped loading windows one morning.

...not seem to be there at all
How do you know this?

Do you even bother to read post's properly ??? It clearly states and I have been told it is no loanger needed to make recovery DVD's because TOSHIBA have it backed up on your laptop you have purchased in my case they have not done it or I would not be asking for SUPPORT IN A SUPPORT FORUM.

...as I did not do the DVD back ups...
That’s the main problem now. Toshiba recommends DVD creation and it is also described in user’s manuals.

Anyway, if you want to have “factory settings” again you must install OS using original Toshiba disc. You can order one by Toshiba. Unfortunately I cannot find link where you can order it. Try please to check if you can find it on Toshiba support page. You can also contact nearest Toshiba service and ask for help. They can order it for you.

Recommmended BUT not REQUIRED in the Australian version of the manual.

Mate you have been no help at all and on top of it RUDE trying to blame me for it.
Dr.Lamp

Posts: 1,774
Registered: 25/09/09
Re: Satellite C665 - No Recovery Possible
Posted: 15-Jan-2012 22:38   in response to: AussieHolden in response to: AussieHolden
 
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Hi again

It is very painful to read your last posting. Forum is place for discussion and it is logic that every of us have different opinion. I thought you will accept different opinion.

So I don’t want to anger you with my comments but fact is that this forum is full of similar questions and most problem was not Toshiba but notebook owner itself.

Anyway as last I want to post a short summary:
Every new notebook is delivered with preinstalled recovery image. Recovery image contains OS, all necessary drivers, Toshiba specific tools and utilities and some additional software. This recovery image is saved on HDD on “hidden area” and can be used for HDD recovery installation described on FAQ document. HDD recovery installation can be started if notebook has “factory settings” only. So if you have changed anything like partitions structure or if you have installed own OS it will not work anymore.
To avoid such situation Toshiba recommends recovery disc creations. It is not REQUIRED but now you have a problem.
It clearly states and I have been told it is no longer needed to make recovery DVD's because TOSHIBA have it backed up on your laptop
I don’t know where you’ve got this info but it is just partly correct.
Best option for you is to contact nearest Toshiba service provider and order original Toshiba recovery disc.

At the end sorry for misunderstanding. I don’t want to blame you for anything.
AussieHolden

Posts: 4
Registered: 01/01/12
Re: Satellite C665 - No Recovery Possible
Posted: 16-Jan-2012 07:57   in response to: Dr.Lamp in response to: Dr.Lamp
 
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Mate you just did it again you are blaming me for it I only ever used this laptop for emailing, facebook & twitter then one day no boot into windows tried the followed suggestion already only to find TOSHIBA did not put the recovery on the HDD AT ALL.

I have been in contact with Toshiba Australia ONLY to get the same result put the blame on me and charge me $66 to $88 to get the recovery software either DVD or USB.

I shouldn't have to pay for there stuff ups.
Paolo30

Posts: 3,131
Registered: 21/09/09
Re: Satellite C665 - No Recovery Possible
Posted: 16-Jan-2012 08:20   in response to: AussieHolden in response to: AussieHolden
 
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Hi

It looks like this thread is going in wrong direction.
We should talk about possible solutions:
So what could be a possible solution?
Fact is that you are not able to recover the notebook using HDD recovery.
In such case the recovery should be performed using Recover disk.
If you don’t have such disk then you have to order this. Sorry mate but don’t see any other solution for that.

It looks like something went wrong with the HDD and this might affect the HDD recovery option.
This could be a reason why the HDD recovery does not work anymore. Because of such cases, it’s always recommended to create a recovery disk at the beginning.
duckster

Posts: 1
Registered: 30/06/12
Re: Satellite C665 - No Recovery Possible
Posted: 30-Jun-2012 07:27   in response to: Paolo30 in response to: Paolo30
 
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You may have a corrupted hard drive. I had a very similar problem with an older toshiba a100 satelite pro.
Try this first MATE
download a kaspersky rescue disk ISO on a working P.C
http://rescuedisk.kaspersky-labs.com/rescuedisk/updatable/kav_rescue_10.iso
and then burn a data cd via ISO recorder on a working P.C
boot up on this CD
see if it can recover your p.c
may fail to boot up - depends on p.c and condition of hard drive - cost is a burnable CD


Get yourself a USB external hard drive 1T byte and backup your p.c regularly it won't help you right now

if the data is important you might be able to access your files using an ubuntu CD. Download on another working P.C a free copy of Ubuntu ISO file
http://www.ubuntu.com/download
then download ISO RECORDER on a working P.C and burn a data CD. http://alexfeinman.com/isorecorder.htm
Then boot up off this CD on crook P.C and select trial setup. may need to alter bios boot order to do that.
. Ubuntu will run in memory in trial mode (Don't install on PC unless you want it on P.C) and you may be able to access files- no guarantee - May not work - but if it works use a USB memory stick to copy off files then virus check files.
Ubuntu may not be able to see your hard drive. Worth a try and won't cost you much just a burnable cd.

Also ubuntu has a partion utility incorporated in it that has a check partion feature which might fix the corruption but you may lose the data on the hard drive partion . Gparted I think it is called not sure going on my memory !

A serious next step to take but may be only option left

You might want to purchase a program called spotmau its a powerful disk utility that can access the damaged drive and wipe it clean. (you will lose your data) if the hidden partion is on the hard drive you probably will see it with Spotmau. MAKE SURE you do not select the hidden partion when wiping drive partion or you will wipe out the recovery partion.

If you require a recovery CD/DVD you need to contact a Toshiba Service Centre to order this spare part. I have ordered one once for my a100. It costs thou
Pull up the toshiba web site and go to support for laptops and find local service repairer
http://www.mytoshiba.com.au/service-centres
Contact the repairer and order a recovery DVD for your p.c

However if the hard drive is corrupted the windows setup program will
bomb out even with a recovery DVD.
Also Viruses can cause this behaviour or manual power shutdown can damage hard drive but spotmau may be able to fix windows installation option or wipe the entire hard drive partion (loss of data) to clean up corrupted hard drives or boot sectors no guarantee as I do not know the level of damage to hard drive

if you do not want to pay for such an utility try looking at
http://www.partitionwizard.com/partition-wizard-bootable-cd.html

on a final note - I understand how you must be feeling - powerless, stumped, frustrated and angry as this was how I was feeling and the only thing that fixed my hard drive in the end was a hard drive wipe and a resize of the damaged partion but *there is a risk you may wipe the recovery partion so be very careful using resizing or partion deletion *. Also if you do use Spotmau or partion wizard make sure the cleaned partion is formated or the toshiba recovery program in hidden partion may fail.

I hope this information helps you in your hour of need but Spotmau or partition-wizard is a last resort as data loss is going to not be able to be avoided if you use this program and if you make a mistake it could make matters worse by wiping the wrong partion as you do not want to wipe the recovery partion accidently under any circumstance..

I am not sure of your level of expertise on trying these dangerous partion operations it may be in your best interests to contact a computer shop and ask them if they can fix the corrupted drive if you are not sure how to do this and also it may void any warranty you have on the Laptop you may need to check with toshiba if deleting a partion will void the warranty.

Message was edited: link has been removed - commercial
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