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Satellite Z830 - SDHC card 32Gb not recognised
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This question is not answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 15 - Pages: 2 [ 1 2 | Next ] - Last Post: 28-May-2013 12:16 Last Post By: Francesco_1
Nathan J

Posts: 2
Registered: 19/12/11
Satellite Z830 - SDHC card 32Gb not recognised
Posted: 19-Dec-2011 01:05
 
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I have a Z830 Satellite with the SD card reader.

The spec sheets says it reads SDHC cards, so I purchased a Transcend 32Gb SDHC card for putting all my music on. When I plug it into the SD card reader of the laptop it doesn't do anything - nothing shows in Windows Explorer or in Disk Management. It's like the reader doesn't even know there is a card inserted.

However, if I put the card into a USB SD card reader and plug it into the USB port, the machine sees the card just fine. I can copy files to/from it. Is this a driver issue, or is this hardware related?
Akuma

Posts: 4,199
Registered: 12/08/08
Re: Z830 sdhc card 32Gb not recognised
Posted: 19-Dec-2011 01:58   in response to: Nathan J in response to: Nathan J
 
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Hi, do you have the factory Windows installation installed? Or did you install XP/Vista?

Do you have the latest BIOS installed?

Do other SD cards work ok in the Z830?
Nathan J

Posts: 2
Registered: 19/12/11
Re: Z830 sdhc card 32Gb not recognised
Posted: 19-Dec-2011 02:37   in response to: Akuma in response to: Akuma
 
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Thanks for your quick reply!

I have the factory Windows 7 Home Premium installed. I did upgrade the BIOS to the latest version (1.4) and tried again but with no joy. I have a Sandisk 8Gb SDHC card which works just fine in the built in reader. The Sandisk 8Gb (which works) however, is a class 2. The Transcend 32 Gb card (which does not work) is a class 6. I don't know if that makes a difference; but as I mentioned previously I know the 32Gb card works because I can plug it into the universal USB card reader I have and plug it into a USB port on the same machine and it works just fine.
Akuma

Posts: 4,199
Registered: 12/08/08
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 19-Dec-2011 05:11   in response to: Nathan J in response to: Nathan J
 
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Can you test the SD card on another PC?

The notebook is definitely capable of SDHC so it may be a problem with the SD card.

Perhaps try formatting the SD card as exFAT rather than NTFS.
MasterG

Posts: 2,890
Registered: 21/09/09
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 19-Dec-2011 12:35   in response to: Nathan J in response to: Nathan J
 
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Hi

According to the user manual, the internal card reader supports the SD card (8MB-2GB), SDHC (4GB-32GB) and SDXC (64GB).
So you should be able to use the 32GB Card without any big issues.

If the SDHC card works in other notebooks then I would say it’s a compatibility issue… this is one and only plausible explanation for me… maybe you should test other 32GB SDHC card from other manufacturer in connection with Z830.
drugaware

Posts: 2
Registered: 28/03/12
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 28-Mar-2012 06:13   in response to: Nathan J in response to: Nathan J
 
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Hi

I have exactly the same problem. Z830-10u, with a 32gb class 10 sdhc card not registering in any way. I updated to 1.6 bios and it made no difference. Any ideas to fix it would be welcome, as the 128 SSD isn't big enough for my requirements.

Thanks.
Silas

Posts: 2,423
Registered: 10/02/05
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 28-Mar-2012 07:29   in response to: drugaware in response to: drugaware
 
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According notebook user’s manuals document max supported SDHC card capacity is 32GB so it should work properly.

Do you use original OS that you got with your notebook?
Open please device manager and check “Storage controllers”. is there everything OK?
Paolo30

Posts: 3,556
Registered: 21/09/09
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 28-Mar-2012 09:32   in response to: drugaware in response to: drugaware
 
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@ drugaware
The 32bit SDHC cards are supported definitely but it could be possible that some kind of SDHC cards are not compatible…so I would recommend checking different SDHC cards…
drugaware

Posts: 2
Registered: 28/03/12
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 29-Mar-2012 17:55   in response to: Silas in response to: Silas
 
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Hi - Yes it is the original OS. I looked in device manager and could not find "storage controllers". I expanded every single item, and could find nothing relating to the SDHC card or card reader. Could it be that this has not been installed somehow?
j.c.simpson

Posts: 1
Registered: 02/04/12
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 02-Apr-2012 02:22   in response to: Nathan J in response to: Nathan J
 
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I have a Quosmio. It will read a card sometimes for a while then stops. The diagnostic tests dont help. I hope Toshiba read this and come up with an answer.
Nigel40106

Posts: 1
Registered: 08/04/12
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 08-Apr-2012 12:03   in response to: j.c.simpson in response to: j.c.simpson
 
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I have a brand new Z830 and I can't get it to read a SONY Pro Duo 1GB card. This card works in my desktop machine. Anybody else had similar problem?
Akuma

Posts: 4,199
Registered: 12/08/08
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 11-Apr-2012 01:55   in response to: j.c.simpson in response to: j.c.simpson
 
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Did you purchase the SD card from a trusted retail shop or from an online website such as eBay?

There are many fake SD cards and USB Flash Drive on the internet that are physically 1GB or 2GB cards that are formatted as 32GB. Writing data past 1GB or 2GB will loop around and corrupt the data.
dellmann

Posts: 6
Registered: 18/05/13
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 24-May-2013 17:01   in response to: Nathan J in response to: Nathan J
 
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I have the same problems on the same system. I tried a lot of cards, nothing helps.Is there any solution? Thanks
Dellmann
TomDexter

Posts: 882
Registered: 21/08/12
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 27-May-2013 07:59   in response to: dellmann in response to: dellmann
 
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Formatting the SDHC as recommended above did not help?
dellmann

Posts: 6
Registered: 18/05/13
Re: Satellite Z830 - SDHC card 32Gb not recognised
Posted: 28-May-2013 05:07   in response to: TomDexter in response to: TomDexter
 
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no. And I need 64 GB!
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