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	Replies: 5 - Pages: 1 - Last Post: 15-Feb-2013 10:17 Last Post By: chongqing

kareljandakus

Posts: 2
Registered: 25/11/11

Portege M800 New battery - "No battery is detected"
Posted: 25-Nov-2011 19:19

Hello!

I bought new original Toshiba battery for my M800-107, since my old one has lost a half of its capacity. The problem is, when I plugged this new battery in Win7 says "Battery connected, No charging" and after that "No Battery Is Detected". When I unplug AC, laptop works, but when I plug it in again, still no charging (no existence of the battery). The red battery charging led is blinking, when AC is unplugged, lighting when AC connected. I have tried everything I found on the internet to solve this problem, but nothing worked

I also tried Ubuntu to see if Win is the problem, but the same problem occured.

I have bios v. 5.00.

Don't you know any solution? Maybe - new BIOS if there was any newer?

Thanks in advance.

Dr.Lamp

Posts: 1,766
Registered: 25/09/09

Re: Portege M800 New battery - "No battery is detected"
Posted: 25-Nov-2011 22:50

in response to: kareljandakus

Have you bought original Toshiba battery with Toshiba logo on the battery sticker?
What happen when you start notebook with AC power supply only, without battery and insert battery when operating system is fully loaded?

kareljandakus

Posts: 2
Registered: 25/11/11

Re: Portege M800 New battery - "No battery is detected"
Posted: 26-Nov-2011 08:23

in response to: Dr.Lamp

Thank you for your response.

Yes I bought an original one with Toshiba logo on it. When I start my system on AC only and then plug it in the battery indicator on the right hand corner says - Plugged in and not charging, which in a few seconds turns into No battery detected...

Any idea? Thank you.

xaver

Posts: 2,105
Registered: 10/02/05

Re: Portege M800 New battery - "No battery is detected"
Posted: 27-Nov-2011 10:11

in response to: kareljandakus

Hmmmmm...... I’m not technician and cannot say for sure what the problem is but I suspect that there must be some problem with power supply electronic.

Best thing you can do is to contact nearest Toshiba service provider and ask for help. They can check your notebook and find out what the problem is.

Is the warranty still valid?

Tonny

Posts: 3,225
Registered: 21/09/09

Re: Portege M800 New battery - "No battery is detected"
Posted: 28-Nov-2011 16:19

in response to: kareljandakus

Hi mate

Please take a look into this Toshiba FAQ:
Battery is not recognized and does not charge
http://aps2.toshiba-tro.de/kb0/TSB8702EU0001R01.htm

The BIOS must be updated to V3.0 or higher.
Please follow the link attached and choose your model
http://pc-support.toshiba-europe.com/bios/
After updating the Bios it may take several minutes until the battery is recognized and is charging.

In your case the BIOS seems to be up to date so I don’t think that the BIOS might be a problem here…
Possibly you should purchase a other battery from Toshiba authorized service provider in your country…

chongqing

Posts: 1
Registered: 15/02/13

Re: Portege M800 New battery - "No battery is detected"
Posted: 15-Feb-2013 03:35

in response to: kareljandakus

The BIOS must be updated to V3.0 or higher.
Please follow the link attached and choose your model
After updating the Bios it may take several minutes until the battery is recognized and is charging.

In your case the BIOS seems to be up to date so I don’t think that the BIOS might be a problem here…
Possibly you should purchase a other battery from Toshiba authorized service provider in your country…

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