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	Replies: 2 - Pages: 1 - Last Post: 25-Nov-2011 17:53 Last Post By: Bunzena_1	Threads: [ Previous \| Next ]

Bunzena_1

Posts: 11
Registered: 26/09/11

BIOS and HDD Passwords questions - Portege R830
Posted: 25-Nov-2011 12:24

Hi - looking for some advice here.

Have just updated to the latest BIOS for my R830 - version 3.10 (EC version 1.20). Update went without a hitch.

My fingerprint reader is kaput - and am going away travelling for a while - so need to increase the security on the laptop - so thought I would put a password on the HDD via BIOS.

However I'm having some issues - and would value any help and advice.

Under the BIOS tab 'Security' - I have a number of choices. BIOS password (User and Supervisor), HDD1/SSD1 Password (Mode - User Only, User+Master) and TPM (Enabled, Disabled).

Having researched things - I think I should be leaving the BIOS password as 'Not Registered', setting the HDD1/SSD1 Password mode to user and setting TPM to 'enabled'. This should then allow me to 'register' a user password.

I then go to register a user password - type in the password - and then another window opens for me to type a re-confirmation - which I do.

But whatever password I use - I always get a message "Passwords are not the same Press ENTER to continue". Pressing continue takes me back to the point in BIOS where it tells me that the HDD1/SSD1 'User' password is not registered.

You have to believe me - that although my typing isn't great - I am typing the same passwords. I've even tried different types of passwords (numbers only, letter only, mix of the two) - to no avail.

I've tried enabling and disabling TPM - again - no change.

Any idea what's going on?

Am I being a complete numpty - and forgetting to do something?

I'd love to know - because, as it stands, I'm off travelling with an unprotected laptop.

Eeek.

Thanks.

PauPau

Posts: 4,295
Registered: 21/09/09

Re: BIOS and HDD Passwords questions - Portege R830
Posted: 25-Nov-2011 13:31

in response to: Bunzena_1

Correct

Hi

I recommend to set only the BIOS password.
This is the password which would be asked at the beginning while powering on the unit.
As far as I know the unknown BIOS password cannot be deleted by any user but only by an Toshiba ASP. So it’s a good security option…

Furthermore the “User Password” and Supervisor Password can be set using the Toshiba Assist.
Check the Toshiba tools in All Programs -> Toshiba -> Utilities -> Toshiba Assist
Here you have to check the tab called Security

Bunzena_1

Posts: 11
Registered: 26/09/11

Re: BIOS and HDD Passwords questions - Portege R830
Posted: 25-Nov-2011 17:53

in response to: Bunzena_1

PauPau. Genius!

And as I suspected - I'm the Numpty. Did not realise that you set the HDD password in windows - assumed it had to be set in BIOS.

Used the password utility - and now everything seems to be secure.

Great stuff - many thanks

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