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Recovery troubles on Satellite C650-182
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Permlink Replies: 10 - Pages: 1 - Last Post: 07-Dec-2011 13:59 Last Post By: Tonny Threads: [ Previous | Next ]
rafterman31

Posts: 6
Registered: 20/11/11
Recovery troubles on Satellite C650-182
Posted: 20-Nov-2011 14:18 		 
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I am trying to fix a friends computer, he has formatted and deleted all the partitions on the hard drive and tried to install Windows 7 but keeps getting the message that the install cannot take place???

The error message on trying to install is as follows: "windows cannot be installed to this disk. This computers hardware may not support booting to this disk. Ensure that the disks controller is enabled in the computer's BIOS menu"

It then says the following: “windows cannot be installed to this disk. The disk may fail soon"

I know for a fact that the hard disk is fine!!

The full model and number is: Toshiba Satellite C650-182 Part no: PSC08E-02J001EN

Any help would be wonderful.
assex

Posts: 1,853
Registered: 25/09/09
Re: Recovery troubles on Satellite C650-182
Posted: 20-Nov-2011 22:23   in response to: rafterman31 in response to: rafterman31 		 
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Do you use original Toshiba recovery DVD for OS installation?
Has your friend created such disc in the past?

Before you start recovery installation set BIOS to default settings.
rafterman31

Posts: 6
Registered: 20/11/11
Re: Recovery troubles on Satellite C650-182
Posted: 21-Nov-2011 07:49   in response to: assex in response to: assex 		 
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he has no recovery disk and i did set the BIOS to default settings ???? still the same message!
assex

Posts: 1,853
Registered: 25/09/09
Re: Recovery troubles on Satellite C650-182
Posted: 21-Nov-2011 22:31   in response to: rafterman31 in response to: rafterman31 		 
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And you use original Microsoft Win7 installation disc?
rafterman31

Posts: 6
Registered: 20/11/11
Re: Recovery troubles on Satellite C650-182
Posted: 22-Nov-2011 08:58   in response to: assex in response to: assex 		 
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i havve tried an original windows 7 disk and a vista disk ??? should i purchase a recovery disk for the laptop ??
Tonny

Posts: 3,225
Registered: 21/09/09
Re: Recovery troubles on Satellite C650-182
Posted: 22-Nov-2011 10:49   in response to: rafterman31 in response to: rafterman31 		 
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Hi

The recover disk allows you to set notebook back to factory settings… so if you want to get the factory settings I would recommend using the Recover disk.

The recover disk can be ordered here:
http://backupmedia.toshiba.eu/landing.aspx
rafterman31

Posts: 6
Registered: 20/11/11
Re: Recovery troubles on Satellite C650-182
Posted: 24-Nov-2011 09:04   in response to: Tonny in response to: Tonny 		 
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will the disk allow windows to be installed after i have used it ??
Tonny

Posts: 3,225
Registered: 21/09/09
Re: Recovery troubles on Satellite C650-182
Posted: 24-Nov-2011 09:30   in response to: rafterman31 in response to: rafterman31 		 
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Recover disk contains the Toshiba image. The image is a package which contains the Windows OS, drivers, tools and utilities… this means that using recover disk all these parts would be installed at once…
rafterman31

Posts: 6
Registered: 20/11/11
Re: Recovery troubles on Satellite C650-182
Posted: 04-Dec-2011 09:36   in response to: Tonny in response to: Tonny 		 
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i had the recovery disk delivered !! but it comes up with the following error message:

42% applying progress : 5:29 mins remaining
RETRY Restoring c:\windows\winsxs\amd64_prnky002.inf_31bf3856ad364e35_ 6.1.7600.16385_none_3cc36728d422ea26\amd64\kykm3225.ppd again (error = 2)

ERROR c:\windows\winsxs\amd64_prnky002.inf_31bf3856ad364e35_ 6.1.760016385_none_3cc36728d422ea26\amd64\KYKM3225.PPD (error = 3)

error restoring image.

the system cannot find the path specified.

ERROR: ImageX could not apply win 7 V:\HDDRecovery\SWImg\12248XSP.swm Index 2 from HDD to C:!

press any key to continue
rafterman31

Posts: 6
Registered: 20/11/11
Re: Recovery troubles on Satellite C650-182
Posted: 05-Dec-2011 12:07   in response to: rafterman31 in response to: rafterman31 		 
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please does anyone know how i can sort this problem out ??? one thing i noticed in the error message is that it says "amd64" does this refer to the processor because the processor the laptop has is a intel celeron??

but i still do not understand why the recovery disk is not working??
Tonny

Posts: 3,225
Registered: 21/09/09
Re: Recovery troubles on Satellite C650-182
Posted: 06-Dec-2011 14:22   in response to: rafterman31 in response to: rafterman31 		 
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Hi
Don’t think that this entry could refer to the built in CPU…
Is your HDD ok?
Check the HDD using Drive Fitness Test. This is a freeware software which helps to detect some HDD errors. If the HDD would be OK, then I would recommend sending back the recovery disk to the supplier and to request a new disk..
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