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	Replies: 7 - Pages: 1 - Last Post: 28-Nov-2011 14:53 Last Post By: Tonny	Threads: [ Previous \| Next ]

bouli_2003

Posts: 4
Registered: 19/11/11

Satellite U500-1DR - Error on Toshiba HDD/SSD Alert
Posted: 19-Nov-2011 09:29

Dears ,

I am receiving the below error on Toshiba HDD/SSD Alert:

" Unable to get disk information, can not use the alert feature."

I have uninstalled and reinstalled Toshiba HDD/SSD Alert but nothing has changed .
My laptop is satellie U500-1DR and the OS is windows 7 (64 bit )

Thanks in advance

Macius

Posts: 1,677
Registered: 26/09/09

Re: Error on Toshiba HDD/SSD Alert
Posted: 19-Nov-2011 09:58

in response to: bouli_2003

To be honest this message is not known to me although the same tool runs on my machine.

Try to reinstall Toshiba Value added package.

Do you use original Toshiba recovery image (operating system) that you got with your notebook?

bouli_2003

Posts: 4
Registered: 19/11/11

Re: Satellite U500-1DR - Error on Toshiba HDD/SSD Alert
Posted: 19-Nov-2011 11:54

in response to: Macius

I am using the original image of os .

also i reinstalled Toshiba Value added package with no luck

and while doing the backup on drive d :/ always it failed ( error
code:0x8078012D) i don't know if there is a relation between the 2
errors .

thanks

Message was edited by: bouli_2003

Silas

Posts: 2,122
Registered: 10/02/05

Re: Satellite U500-1DR - Error on Toshiba HDD/SSD Alert
Posted: 19-Nov-2011 21:32

in response to: bouli_2003

Make backup and install OS using HDD recovery installation. Test it please with “factory settings”.

If the same problem will occurs again I recommend you to contact nearest Toshiba service and ask for help. Maybe the HDD must be exchanged.

bouli_2003

Posts: 4
Registered: 19/11/11

Re: Satellite U500-1DR - Error on Toshiba HDD/SSD Alert
Posted: 26-Nov-2011 11:13

in response to: Silas

Hi ,

i have tried to do the backup several time with no luck .

the backup error is 0x8078012D

Please do you have any advice?

Thanks

assex

Posts: 1,853
Registered: 25/09/09

Re: Satellite U500-1DR - Error on Toshiba HDD/SSD Alert
Posted: 26-Nov-2011 21:25

in response to: bouli_2003

Internet is full of sites where people report about this error message. Check it please HERE .
You can find Microsoft specific forums where you can read about this.
Check it out.

bouli_2003

Posts: 4
Registered: 19/11/11

Re: Satellite U500-1DR - Error on Toshiba HDD/SSD Alert
Posted: 27-Nov-2011 07:07

in response to: assex

hi

only i am asking if it is related to the Error on Toshiba HDD/SSD Alert

Message was edited by: bouli_2003

Tonny

Posts: 3,225
Registered: 21/09/09

Re: Satellite U500-1DR - Error on Toshiba HDD/SSD Alert
Posted: 28-Nov-2011 14:53

in response to: bouli_2003

only i am asking if it is related to the Error on Toshiba HDD/SSD Alert

I think the Toshiba preinstalled HDD Protection software creates this error message.
You can disable the HDD protection software to put off this error message/alert.
but you could also try to run the Toshiba recovery in order to set the notebook back to factory settings and to check if this error would appear using new preinstalled OS.

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