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apogee

Posts: 6
Registered: 05/09/10

Qosmio X500 Bluetooth mouse stops responding
Posted: 03-Nov-2011 10:40

Hi,

I have the latest bluetooth stack / drivers installed. (Yes, I downloaded the latest from http://aps2.toshiba-tro.de/bluetooth/index.php?page=download-toshiba) All drivers are always updated to the latest including the wireless drivers as well.

Problem: About every 20 - 40 minutes my Logitech bluetooth mouse stops responding. The cursor gets stuck and it won't move at all.

I tried unpairing / pairing the mouse, that helped, but, then again after 1 hour it stuck again. I re-installed the BT stack and that did not help as well.
The only way I can use my mouse again when stuck is when I click "Disable Bluetooth Function" and then I "Enable Bluetooth function".

I do this about 10 times a day and you have no idea how annoying it can get.
I bought a new Logitech Bluetooth mouse (Logitech M555b) and that did not help as well.

If anyone could help me out here I would deeply appreciate it.

Thanks,
Mike

PauPau

Posts: 4,295
Registered: 21/09/09

Re: Qosmio X500 Bluetooth mouse stops responding
Posted: 09-Nov-2011 10:45

in response to: apogee

That’s strange but unfortunately; I don’t have right solution for you but just some advices.

First of all I googled for this Logitech M555b BT mouse and found several threads about the issues with this mouse.
The connection issue happens with other computers running windows 7 or XP or iOS (Macbook).

So it seems that this issue is not related to Toshiba BT stack.

A friend of mine use other BT mouse from Logitech and it works fine all the time using the Bluetooth stack.

I recommend checking the Logitech forum to get further details:
http://forums.logitech.com/t5/forums/searchpage/tab/message?q=M555b#message-list

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