Have tried to contact Toshiba several times and they are as much help as a soggy paper bag.
I am going to be honest - I was warned by someone not to touch Toshiba as their support is useless...and now I am finding that, what they said is coming true.......shame really because my Toshib Laptop (non HDMI capable) is a good solid workhorse.
I have since found out today - that my parents (who bought the same laptop as the one my son has - The L670) are having the same issues - they cannot connect the laptop to their TV (a Samsung) - they get the same problems - funny how both these laptops were bought from the same place and only two weeks apart.
I did reply to you Keany but it seems Toshiba Moderators do not like what is going on - they seem to have intercepted my comments (none of which were derogatory at all) and seem to want to 'approve' the message.
This with approving message is normal and you will see it in every serious forum. As I can see your answer is online so everything is OK.
I understand you but I simply cannot believe that something like this happen. It must work but I don’t know where the problem is. This with support is nothing serious believe me.
I have so many friends and I’m only one with Toshiba. You must just hear their stories about support for other notebook manufacturers. Always the same so don’t worry about support. Important is to find right solution.
I don’t know how flexible you are. You can try to visit your local dealer and explain the situation. Maybe they can test it with several HDMI cables and test it on several TVs in showroom.
Other way you can contact Toshiba service provider (not hotline) and ask for help. They can test it in their service or contact Toshiba directly and ask for advice.
Just don’t give up. I’m pretty sure there is small trick how to get it working properly.
I am sure there is a logical explanation but it hasn't come forward yet and what worries me more, is the fact that Toshiba can't even answer the question - perhaps they are hoping it will carry on and any warranty expires and they can wash their hands of it....just saying
perhaps they are hoping it will carry on and any warranty expires and they can wash their hands of it....
To be honest I don’t think so. At these days market is full of different notebook models and battle for customers is very hard so I believe Toshiba is happy to have satisfied customers. Just be cool, call service and ask for help. I hope they will be able to help.
I also believe it is not hardware related problem and there must be some solution or way to get it work properly.
One more thing: As last step you can try to recover your notebook and make final test with “factory settings”.
Well, you guys aren't going to believe this but..I actually got a reply from Toshiba CSD....Yay!
Update your drivers they say....and included a link. No problem methinks - I can do that......so I did.
Installed the new drivers and guess what - we managed to get a new menu up when pressing Fn & F5...this included LCD.........Yay! Oh! Wait - no Yay! It made no difference at all, still no output to the TV......and then when we went back and pressed Fn & f5 again - the menu had mysteriously disappeared and left us with the 4 options we originally had......so, we reinstalled the drivers all over again and......wait for it............NOTHING.
Have come to the conclusion that my son's laptop is about as much use as a bag of rusty spanners and worth even less.......and it is only a few weeks old.
To make it worse, his friend has just bought his HP laptop around, connected it and BINGO - a lovely great big computer screen befalls us and without even so much as an adjustment ot screen resolution - not a thing - plugged it into HDMI 3 slot and there it was.