Toshiba Support Forums: Satellite Pro S500

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	Replies: 2 - Pages: 1 - Last Post: 19-Jul-2011 13:51 Last Post By: xaver	Threads: [ Previous \| Next ]

B_1

Posts: 2
Registered: 19/07/11

Satellite Pro S500 - Freezed at Toshiba leading innovation frontpage
Posted: 19-Jul-2011 08:45

Hi,

My new Satellite Pro S500, age: 2 hours have just performed the "start up" and installed all drivers. My first step was to go to windows update and update the different security patches, etc. Windows identified 74 updates - and I let the laptop perform the download. It installed approx. 15% and automatically rebooted. The laptop started up, installed approx 30% and rebooted.

Now the laptop has freezed at the "Toshiba - Leading Innovation" frontpage. If I try to turn off the laptop it turns to sleep mode - and returns to the "Toshiba" page again.

Any ideas of how to get out of this loop?

Thank you in advance
B

TwoLags

Posts: 1,058
Registered: 30/09/09

Re: Satellite Pro S500 - Freezed at Toshiba leading innovation frontpage
Posted: 19-Jul-2011 12:12

in response to: B_1

Hey,

And have you already tried to remove the battery and AC/DC adapter? Try this and leave both disconnected for at least one hour.

Then install battery and connect AC/DC adapter and try to start your notebook again. Does it past the Toshiba BIOS screen now?

xaver

Posts: 2,098
Registered: 10/02/05

Re: Satellite Pro S500 - Freezed at Toshiba leading innovation frontpage
Posted: 19-Jul-2011 13:51

in response to: B_1

I agree with TwoLags.

Leave notebook without power supply for a while and try to start it again.
If possible enter BIOS and set it to default settings.
Please post some feedback.

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