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Satellite P750
Unable to install Bluetooth Stack driver on Windows 7 (x64)
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Permlink Replies: 6 - Pages: 1 - Last Post: 06-Jul-2011 18:41 Last Post By: PauPau Threads: [ Previous | Next ]
CVD

Posts: 4
Registered: 02/07/11
Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
Posted: 02-Jul-2011 14:31
 
Hello.

I own a Satellite P750-02T (Part no. *PSAY3A-02T001*).

In the order what I did:

1) I formatted its HDD and reinstalled OS to Windows 7 x64 Ultimate SP1.

Then I downloaded ONLY BIOS and the drivers from its Downloads page :

2) I updated its BIOS to v1.90 (the laptop came with v1.80)

3) I installed all the drivers:
  • both LAN and WiFi
  • Intel Chipset (latest available)
  • all video drivers (Intel HD Graphics, NVIDIA Graphics, and Intel HDMI)
  • Card Reader
  • Realtek HD Audio (latest)
  • Synaptics Touchpad
  • USB3.0
  • IR
  • TV-Tuner
However, I'm unable to install the Bluetooth driver (v8.00.06(T) )...

When I run setup from the above-mentioned page it partially detects 'Bluetooth USB Controller-10 from TOSHIBA' (USB\VID_0930&PID_0215&REV_001)
and then installation simply freezes displaying 'Installing the Bluetooth Driver. Please wait.' and stays like that forever...

I also tried downloading a driver from another location for TOSHIBA notebooks - v8.00.02(T):
and followed installation instructions displayed under 'Details'
but there was the same outcome - the setup simply freezes...

Installing Hotfix (*KB978258*) recommended there didn't work either - the message '+The update is not applicable to your computer+' pops up.
And I understand why - this Hotfix is already included into Service Pack 1 for MS Windows 7.

I spent hours searching on the Internet for a solution. Although there were some similar cases none of the recommendations actually worked. I tried installing:
  • WiFi driver before installing Bluetooth (someone suggested that those two are the parts of the same card);
  • resuming installation in Safe Mode;
  • Toshiba Value Added Package hoping those tools somehow will kick in.
Nothing worked...

It's interesting that when for the sake of experiment I tried to run installation for my generic Bluetooth adapter (using the driver for non-TOSHIBA notebooks) then everything run smoothly!

Using Bluetooth connection on this laptop is very crucial for me.
I hope I shall not have to return this wonderful notebook as I know TOSHIBA is one of the best manufactures and am sure there is a solution to this problem.

Thank you very much.
Evgeny.

Message was edited by: CVD
clarified about using another generic Bluetooth adapter with non-TOSHIBA driver
Keany

Posts: 1,228
Registered: 27/09/09
Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
Posted: 02-Jul-2011 15:15   in response to: CVD in response to: CVD
 
Can you use FN+F8 key combination to enable/disable WLAN?
Can you also see BT symbol there?

Before you start BT stack installation try to enable BT module using FN+F8 key combination.

Generally speaking there should not be some problem with it. Toshiba BT stack is tested on al models offered by Toshiba and BT stack installation has, I think, nothing to do which Win7 version you use.

You must not return this notebook. All it must be done is right drivers, tools and utilities installation. Please note: BT stack is included in recovery image so BT must work.

I also must say that OS drivers, tools and utilities installation on Toshiba notebook must/should be installed in right order. Many tools cannot work alone and need to be installed on basic stuff that can be installed with other Toshiba specific tools.

Please send some feedback if this FN+F8 will work.
CVD

Posts: 4
Registered: 02/07/11
Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
Posted: 02-Jul-2011 16:53   in response to: Keany in response to: Keany
 
Thanks, I came across the "Fn-F8" suggestion too. I did try it before installing the driver and then during its installation; pressed the keys combination once or several times...
Same result. The installation simply freezes.

And no, there is no Bluetooth symbol anywhere (even as 'Unknown Device' in Device Manager). It only appears in there during installation as Bluetooth USB Controller-10 from TOSHIBA as if setup files dig it out from somewhere.
It stays with '!' (meaning not properly installed) even though the Driver Software Installation message indicates 'Ready to use'.
And the same 'Installing the Bluetooth driver. Please wait.' message stuck forever...
CVD

Posts: 4
Registered: 02/07/11
Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
Posted: 02-Jul-2011 16:59   in response to: CVD in response to: CVD
 
Perhaps the Function buttons (for pressing Fn+ ... ) are not enabled?..
Maybe I have to install some tools/utilities before trying to install this driver?

As you mentioned their importance, would you kindly go over the download page and suggest the right order of installing them?
Keany

Posts: 1,228
Registered: 27/09/09
Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
Posted: 02-Jul-2011 17:39   in response to: CVD in response to: CVD
 
For FN functionality you must install Toshba Value added package. Toshiba flash cards utility is part of this package.
I don’t know if P750 has WLAN switch but before you start BT installation be sure WLAN LED is ON.

BTW here is installation order for Win7 on Satellite P750 (European but the same order must be for your Australian model):
Win7 64bit SP1
PatchFiles V1.0
PlayReady PC Runtime V1.3
Sun Java2 Runtime Environment 1.6.0_20
TOSHIBA Assist 4.02.02
TOSHIBA Bulletin Board 2.1.10
TOSHIBA ReelTime 1.7.17.0
Intel Chipset SW Installation Utility 9.2.0.1015
Intel Management Engine Interface V7.0.4.1197
Intel Display Driver 8.15.10.2353
NVIDIA Display Driver 267.44
Intel Rapid Storage Technology Driver 10.1.2.1004
TOSHIBA Supervisor Password Utility 1.63.51.2C
TOSHIBA HW Setup Utility 1.63.1.34C
TOSHIBA Flash Cards Support Utility 1.63.0.12
TOSHIBA Value Added Package 1.5.4.64
NVIDIA HD Audio Driver 1.1.13.1
Realtek Audio Driver 6.0.1.6305
TOSHIBA Wireless LAN Indicator 1.0.3
Intel Wireless LAN Driver
Synaptics Touch Pad Driver 15.2.11.1
TOSHIBA HDD Protection 2.2.1.13
Atheros Bluetooth Filter Driver Package v1.0.4
Bluetooth Stack for Windows by Toshiba v8.00.06(T)
Realtek LAN Driver 7.038.0113.2011
Jmicron Card Reader 1.00.57.02
ENE CIR Driver V3.2
YUAN DVB-T/ATSC Tuner Driver V2.3.3.41
USB3.0 Driver 2.0.34.0
TOSHIBA Sleep Utility 1.4.2.7
TOSHIBA Face Recognition 3.1.9
TOSHIBA eco Utility 1.2.24.64
Intel Proset 14.0.2.0.1.s64_wCAT
TOSHIBA HDD/SSD Alert 3.1.64.8
TOSHIBA Service Station 2.1.52
HDMI Control Manager 2.0.0.7.64
TOSHIBA Remote Control Manager 3.0.6.1
TOSHIBA PC Health Monitor 1.7.5.64
ConfigFree
TOSHIBA Web Camera Application
TOSHIBA Network Device ID Registry Setting Tool 3.0.32.4-14_wMSI
TOSHIBA Media Controller 1.0.86.2
TOSHIBA Media Controller Plug-in 1.0.6.1
TOSHIBA Resolution+ Plug-in for Windows Media Player 1.1.0
Intel Wireless Display 2.0.29T2
PatchFiles PCIIDEREG-1.2
PatchFiles

I hope this will help you a bit.
CVD

Posts: 4
Registered: 02/07/11
Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
Posted: 06-Jul-2011 17:38   in response to: CVD in response to: CVD
 
Wow! Everything worked.
I would consider myself very fortunate if throughout my life I'm surrounded by such kind, caring, supportive and well-wishing people as Keany.
Thank you very much!
PauPau

Posts: 4,534
Registered: 21/09/09
Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
Posted: 06-Jul-2011 18:41   in response to: CVD in response to: CVD
 
Great work buddy! Thanks for the feedback!
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