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Warranty problem in Croatia
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This question is not answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 3 - Pages: 1 - Last Post: 24-Jun-2011 14:38 Last Post By: Dr.Lamp Threads: [ Previous | Next ]
nnovalic

Posts: 4
Registered: 22/06/11
Warranty problem in Croatia
Posted: 22-Jun-2011 15:29
 
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I have bought Toshiba Satellite A665-145 in Zagreb 20.06.2011 and for two days now I am trying to register my laptop for standard warranty as well as for extended I can not do anything about it. I keep getting message that I have already registered but I did not get Certificate or agreement number so I can not register extended warranty so I took next step and followed instructions to send an e-mail with invoice on online-registration@toshiba.eu but nothing so far I have not recieved answer.
Problem is that in Croatia we have extended holliday until next monday 27.06.2011 and until than my registration time will be over as I have read on toshiba web page.
Pleas give me some instruction how to resolve this so that I do not lose warranty. Only what I have is invoice from salesman that I got on 20.06.2011
Please I need urgent help
If you can send me contact for Toshiba central in EUrope like e-mail or phone cause I want be able to resolve this in Croatia with dedline of 7 days
Thank you in advance
Dr.Lamp

Posts: 2,629
Registered: 25/09/09
Re: Warranty problem in Croatia
Posted: 22-Jun-2011 16:08   in response to: nnovalic in response to: nnovalic
 
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Hello nn

Please contact nearest authorized Toshiba service provider. They will help you with this.
I recommend you to contact guys from http://www.mojservis.hr/

They can contact Toshiba directly and clarify the situation. Try to contact them on Friday. Monday is also not too late.

I hope you will solve this problem soon.
nnovalic

Posts: 4
Registered: 22/06/11
Re: Warranty problem in Croatia
Posted: 23-Jun-2011 00:31   in response to: Dr.Lamp in response to: Dr.Lamp
 
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Hope they will help I already did contact www.mojservis.hr but at Friday they do not work on Monday they do, they have promised to resolve this as wll I recived mail from Germany and also send them serial and scanned proof of purchase.
I really want to have this warranty after horrific expirience with HP in which I had invest that much money that could buy me a new one just to make it work normally and my main reason to buy Toshiba was this warranty and recomendation from my friends.
I belive I made right decision with buying this laptop.
Dr.Lamp

Posts: 2,629
Registered: 25/09/09
Re: Warranty problem in Croatia
Posted: 24-Jun-2011 14:38   in response to: nnovalic in response to: nnovalic
 
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I also think everything will be OK.
I know the guys and they have repaired my old A300. In few days only they have ordered and exchanged new mainboard. Really good service.

Good luck Mr. Novalic. ;)
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