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Satellite Pro L550-13M - Screen turns off several times
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This question is not answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 3 - Pages: 1 - Last Post: 23-Jun-2011 14:15 Last Post By: RenTecra Threads: [ Previous | Next ]
guineverestar

Posts: 1
Registered: 19/06/11
Satellite Pro L550-13M - Screen turns off several times
Posted: 19-Jun-2011 22:21
 
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Hi,

Strangely the above laptop has repeatedly turned its screen off several times.The lights are all on, but the screen goes completely dead. On restart the screen is okay, for about 10 minutes then it goes blank again! We've restarted it a few times and its done it again and again. I've booted it up in safe mode and checked the latest AV updates etc, which are up to date. There haven't been any recent software additions.
We're now backing things up just in case!

Can anyone help with what this might be?

Thanks!
Akuma

Posts: 4,199
Registered: 12/08/08
Re: Satellite Pro L550-13M
Posted: 20-Jun-2011 05:55   in response to: guineverestar in response to: guineverestar
 
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When the screen turns off, is Windows still running in the background? For example if you press the power button, do you see HDD activity?

What devices do you have attached when it happens?

Have you attach an external monitor, does the external screen blank out as well?
Xardas

Posts: 3,144
Registered: 02/10/09
Re: Satellite Pro L550-13M - Screen turns off several times
Posted: 20-Jun-2011 07:40   in response to: guineverestar in response to: guineverestar
 
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Hi guineverestar,

Easiest way to check this problem is connecting an external monitor. If you notice the same behavior on external monitor it seems to be a problem of software or internal hardware. Otherwise it’s just the internal monitor that is malfunctioning.

Check this!!!
RenTecra

Posts: 1
Registered: 23/06/11
Re: Satellite Pro L550-13M - Screen turns off several times
Posted: 23-Jun-2011 14:15   in response to: Xardas in response to: Xardas
 
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Hiya

Not 100% sure if you have the same setup as the laptop I have, but this happened to me on several occasions and I thought it was a screen burnout or a software problem despite the fact that I'd only had the laptop for 5 days.

I managed to resolve it, but had to connect to an external monitor to do so. When I right clicked on the desktop a menu appears with a tab called graphic options. Click on this then choose output tools / clone displays / built in display + monitor. This should resolve your problemo.

Good luck!!
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