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Satellite L500-19x - Restore disks not working
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This question is not answered. Helpful answers available: 1. Correct answers available: 1.


Permlink Replies: 11 - Pages: 1 - Last Post: 02-Jun-2011 12:22 Last Post By: xaver
Sharlaw

Posts: 6
Registered: 01/06/11
Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 12:06
 
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Good Morning,

I noticed that my Satellite L500-19X's hard disk was on it's way out so I have bought a replacement. I used the tool on the machine to create 2 restore DVD's to re-install the system.

The restore seems to run ok, working through both disks etc. It finishes, asks me to remove the media and the machine reboots.

The Windows 7 startup begins, but get's to "Setup is applying system settings" and I get a message stating "Windows Setup could not configure Windows to run on this computer's hardware."

Does anyone have any ideas? I've run the restore a couple of times with the same result. I'm rather surprised that the restore CD's are essentially useless.
xaver

Posts: 2,585
Registered: 10/02/05
Re: Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 12:26   in response to: Sharlaw in response to: Sharlaw
 
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Is this first time that you have used recovery discs?
If your old disc still works somehow try to reinstall OS using HDD recovery procedure - http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R01.htm - just to see if the same will happen again.

It is not easy to say what is wrong there but maybe by disc creation some bits were not saved on the right place. Who knows? ?:|
C3PO

Posts: 1,995
Registered: 01/10/09
Re: Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 12:30   in response to: Sharlaw in response to: Sharlaw
 
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Hello

Have you tried the Toshiba recovery disk the first time or with old HDD too?

Usually it should work on every HDD and restore the original out of box settings… If Toshiba recovery disk doesn’t work it’s something wrong with it e.g. scratched or it’s hardware problem.

Have you tried installing Windows using a normal Microsoft disk?
Can you see some scratches on recovery disk?
Sharlaw

Posts: 6
Registered: 01/06/11
Re: Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 14:20   in response to: xaver in response to: xaver
 
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Thank you for you reply's

I've tried the recovery procedure on the old disk and it seems to work without issue. I shall re-create the disks and try again. The current disks were fairly recently created so are in good condition with no visible scratches etc, but I'll see how making them again goes.

I'll let you know how it goes.

Cheers,

Message was edited by: Sharlaw
Sharlaw

Posts: 6
Registered: 01/06/11
Re: Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 14:54   in response to: Sharlaw in response to: Sharlaw
 
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Just to note that the machine is now stuck looping, the screen shows "Please wait... Finishing the installation may take several minutes. Please do not interrupt or shutdown the computer!" It sits there for a few minutes. Reboots the machine and then comes up with the same thing. This has happened about 10 times now.

This means I can no longer create the recovery disks from the application on the machine. What can I do now?
C3PO

Posts: 1,995
Registered: 01/10/09
Re: Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 15:04   in response to: Sharlaw in response to: Sharlaw
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Hello

Reboots the machine and then comes up with the same thing. This has happened about 10 times now.
Don’t worry!!!

You will see the screen very often and it can take up to one hour. Don’t forget that a lot of drivers and tools will be installed and this takes a long time.

During recovery installation, don’t shut down the computer. Just do nothing until it’s finished completely. :)
Sharlaw

Posts: 6
Registered: 01/06/11
Re: Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 15:10   in response to: C3PO in response to: C3PO
 
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Ahh thats put my mind at rest. Thank you sir, I shall keep an eye on it.
C3PO

Posts: 1,995
Registered: 01/10/09
Re: Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 15:53   in response to: Sharlaw in response to: Sharlaw
 
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No problem! :)

But you could post some feedback if it worked or not.
Sharlaw

Posts: 6
Registered: 01/06/11
Re: Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 16:00   in response to: Sharlaw in response to: Sharlaw
 
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I've created a usb stick to use as a recovery medium and I'm getting the same issue.
C3PO

Posts: 1,995
Registered: 01/10/09
Re: Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 17:30   in response to: Sharlaw in response to: Sharlaw
 
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Hello

Why you speak about USB stick now? Has recovery disk worked now or not?
Sharlaw

Posts: 6
Registered: 01/06/11
Re: Satellite L500-19x - Restore disks not working
Posted: 01-Jun-2011 22:15   in response to: C3PO in response to: C3PO
 
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Sorry to clarify what's happened:

I got a new disk and tried the restore disks and had the original problem.

I then put the old disk in a ran the repair procedure that was linked here, this appeared to work, but looked to be in a loop later on. Once it settled I used the utility to create a USB drive to use as a restore medium

I then put the new disk back in and used the USB drive to install the system. This again had the same issue it had last time.
xaver

Posts: 2,585
Registered: 10/02/05
Re: Satellite L500-19x - Restore disks not working
Posted: 02-Jun-2011 12:22   in response to: Sharlaw in response to: Sharlaw
 
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Can you tell us which HDD do you use for replacement? The same as original one?
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