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Why does my Qosmio X500-02M freezes?
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Permlink Replies: 2 - Pages: 1 - Last Post: 15-Apr-2011 14:47 Last Post By: Paolo30
scubaben

Posts: 1
Registered: 15/04/11
Why does my Qosmio X500-02M freezes?
Posted: 15-Apr-2011 07:21
 
I use my computer on daily activities and it freezes when I watch movie, listen to music, general computing needs, surfing the net just general usage.
Has anyone in Brisbane Australia had this problem and how did they fix it. I have warranty left on it would they take it back if I ask for a refund on this computer or is it too late.

All information would be much appreciated. When it freezes while watching movies etc, it makes a buzzing noise and the only way to stop it is turn the computer off then back on by the main power button.
assex

Posts: 2,084
Registered: 25/09/09
Re: Why does my Qosmio X500-02M freezes?
Posted: 15-Apr-2011 07:57   in response to: scubaben in response to: scubaben
 
It is not easy to say why this happen?
Have you noticed these freezing issues from the first day?

Does your Qosmio freezes for second or two and then you can continue with your work or notebook must be restarted?
Paolo30

Posts: 3,518
Registered: 21/09/09
Re: Why does my Qosmio X500-02M freezes?
Posted: 15-Apr-2011 14:47   in response to: scubaben in response to: scubaben
 
Hi

I don’t this you can get a refund even if the warranty is valid… But I think the notebook can be repaired under warranty conditions.
This means if the hardware is faulty, then the notebook could be fixed free of charge.

The question is if it’s really a hardware issue;
This is not easy to say as posted by assex.
Notebook can freezes due to software issue as well.

Therefore I recommend reinstalling the OS once again using the recovery disk.
Don’t install any other software but test the notebook using the system preinstalled by Toshiba.

Please also check if you are using latest BIOS.
If not, update this.
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