Toshiba Support Forums: Cannot see mail attachment

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	Replies: 5 - Pages: 1 - Last Post: 07-Apr-2011 19:49 Last Post By: Pedro	Threads: [ Previous \| Next ]

Zoerevs

Posts: 3
Registered: 07/04/11

Cannot see mail attachment - it’s asking for a product key
Posted: 07-Apr-2011 16:50

Hi everyone, I’m at my wits end, when opening an attachment on emails it’s asking for a product key, I’ve tried typing in the product key that’s on the sticker on my laptop but it does not work.

It’s a new laptop that I sort of won
Can you all please help?

Dr.Lamp

Posts: 1,760
Registered: 25/09/09

Re: Cannot see mail attachment - it’s asking for a product key
Posted: 07-Apr-2011 17:22

in response to: Zoerevs

Your posting is pretty confusing.

Do you have Toshiba notebook?
How old is it?
Do you use original Toshiba OS you got with this notebook?
Was notebook originally and properly packed when you got it?
Do you use preinstalled Outlook?

Please post some facts that can help us to understand you.

Zoerevs

Posts: 3
Registered: 07/04/11

Re: Cannot see mail attachment - it’s asking for a product key
Posted: 07-Apr-2011 18:27

in response to: Dr.Lamp

Hi sorry
i have a toshiba laptop
its only around a month old
when i try to open an attachment on my emails it ask for a 25 digit product key, there is a sticker on my laptop saying product key with a 25 digit code but when i type it in it says incorrect
i have windows 7

Sorry im not great with computers as you can see... but im trying to learn

Barrie

Posts: 1,804
Registered: 15/12/04

Re: Cannot see mail attachment - it’s asking for a product key
Posted: 07-Apr-2011 18:32

in response to: Zoerevs

Every Toshiba notebook is offered with preinstalled OS and Microsoft office 60 days trial version.
So, you can use it 60 days for free. After this period of time you must buy valid licence code or product key.

Product key at the sticker has nothing to do with Microsoft office. This key is for Windows and this is evidence that you use legal OS licence.

I don’t know which application do you use for mails but fact is that key at the bottom of your notebook cannot be used for Office activation.

Zoerevs

Posts: 3
Registered: 07/04/11

Re: Cannot see mail attachment - it’s asking for a product key
Posted: 07-Apr-2011 19:27

in response to: Barrie

Thanks barrie
question what does OS mean
my mail is bt yahoo
and how much does it cost to but the product key and who do i get it from microsoft or toshiba

Pedro

Posts: 1,702
Registered: 27/12/04

Re: Cannot see mail attachment - it’s asking for a product key
Posted: 07-Apr-2011 19:49

in response to: Zoerevs

OS means operating system.
Toshiba has nothing to do with Microsoft and Office.

Check preinstalled Office. There must be an option to buy licence online.

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