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Registration reminder suddenly not working ?
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This question is answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 6 - Pages: 1 - Last Post: 02-Aug-2010 22:10 Last Post By: Mcroz
Mcroz

Posts: 7
Registered: 02/08/10
Registration reminder suddenly not working ?
Posted: 02-Aug-2010 15:44
 
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Laptop purchased in February and has been successfully registered for warranty etc with Toshiba. In the last 10 days I have had repeated error messages that the Toshiba registation reminder has stopped working - the windows error message is in fact :

Description
Stopped working
Faulting Application Path: C:\Program Files\TOSHIBA\Registration\ToshibaReminder.exe

I don't understand why this reminder exe would need to run at all (although there seems to be a related config file dated 23 July 2009 ........which implies the registration tool may THINK my laptop is now out of warranty ?

All this has occurred at the same time as repeatin WIN7 "blue screen of death" crashes and I am wondering if they are connected ..specifically if the Toshiba program malfunction is the cause of the BSOD ?
Jeka-Ил

Posts: 2,597
Registered: 11/03/10
Re: Registration reminder suddenly not working ?
Posted: 02-Aug-2010 15:54   in response to: Mcroz in response to: Mcroz
 
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Hi,

You have already registered your laptop, so you can remove it from the system , now. Go to control panel to uninstall it.
Mcroz

Posts: 7
Registered: 02/08/10
Re: Registration reminder suddenly not working ?
Posted: 02-Aug-2010 16:09   in response to: Mcroz in response to: Mcroz
 
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Hi - Thanks - I'll happily remove it but what, exactly, is it called as I don't see it listed when I look via control panel ?

I see the following Toshiba programs :

Assist
Bulletin Board
ConfigFree
Disc Creator
DVD Player
eco utility
Extended time for windows mobility center
face recognition
Flash cards support utility
Hardware setup
HDD/SSD alert
Manuals
Online Product Information
PC health monitor
Photo service
receovery media creator
recovery media creator reminder
reelTime
SD memory utilities
Service station
Supervisor password
Value Added package
Web camera application

So none of those seems to be "registration reminder" ?

EDIT - I DO see something called "TRDC reminder" listed in the Toshiba Folder on the C drive under "program files x86" - is that it ..(although it doesn't appear as a prog I can uninstal via control panel).

I also see a folder called "registration" within the Toshiba folder under C drive Program Files, but again that folder doesn't appear in control panel.

Message was edited by: Mcroz

Message was edited by: Mcroz

Jeka-Ил

Posts: 2,597
Registered: 11/03/10
Re: Registration reminder suddenly not working ?
Posted: 02-Aug-2010 16:28   in response to: Mcroz in response to: Mcroz
 
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Unfortunately, this utility is not available on my laptop and I can't check it myself. But can you go to system configuration option and check it in startup option:

Control Panel-(administrative tools)
http://img42.imageshack.us/img42/2996/startrup.jpg
Mcroz

Posts: 7
Registered: 02/08/10
Re: Registration reminder suddenly not working ?
Posted: 02-Aug-2010 17:38   in response to: Jeka-Ил in response to: Jeka-Ил
 
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OK - I have disabled it in startup - that should fix the "problem" ?
Jeka-Ил

Posts: 2,597
Registered: 11/03/10
Re: Registration reminder suddenly not working ?
Posted: 02-Aug-2010 18:44   in response to: Mcroz in response to: Mcroz
 
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OK - I have disabled it in startup - that should fix the "problem" ?

let us know if fixes :)
Mcroz

Posts: 7
Registered: 02/08/10
Re: Registration reminder suddenly not working ?
Posted: 02-Aug-2010 22:10   in response to: Jeka-Ил in response to: Jeka-Ил
 
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Well ...it seems to have stopped the message about registration not working - but I am still experiencing periodic WIN7 crashes (I have posted elsewhere on that subject). I have also had 2 separate instances where CHKDSK has interrupted startup in the last 2 days (last time fixing a number of apparent problems - so I have my concerns now about how this machine is behaving .......afetr 7 months of previous trouble free operation.

At least it's under both manufacturer and retailer warranty in case of HW failure (and it is backed up on external HDD via the WIN7 backup routine - assuming that is working !)

Thanks for your help.
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