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Satellite A300-1MC
webcam not working - webcam driver open fail
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Permlink Replies: 8 - Pages: 1 - Last Post: 15-Jan-2010 07:57 Last Post By: Lars_3
benhughes

Posts: 5
Registered: 10/01/10
Satellite A300-1MC: webcam not working - webcam driver open fail
Posted: 10-Jan-2010 01:27
 
After looking through this forum, I have tried several 'solutions' but to no avail.

After trying to load the webcam i get the message: "Webcam driver open fail. Please restart camera or computer"

I have tried updating the Driver software for the camera, and updated the BIOS.

This message still keeps coming up. Is it worth uninstalling the camera completely then attemtping to reinstall it?

Sorry if some of this doesnt make much sense, im not entirely "computer savvy"

I hope somebody can help,

Thanks,
Ben

PauPau

Posts: 4,540
Registered: 21/09/09
Re: Satellite A300-1MC: webcam not working - webcam driver open fail
Posted: 10-Jan-2010 10:35   in response to: benhughes in response to: benhughes
 
Is it worth uninstalling the camera completely then attemtping to reinstall it?
Of course!

You should firstly go to device manager and should uninstall the driver.
You should also remove the software from control panel -> Software

After that you should clean the OS and registry using CCleaner. It’s free tool… google…
Then reboot the notebook several times and install the webcam software again.

Cheers
benhughes

Posts: 5
Registered: 10/01/10
Re: Satellite A300-1MC: webcam not working - webcam driver open fail
Posted: 10-Jan-2010 18:28   in response to: PauPau in response to: PauPau
 
Ok, I will try this.

However, I am not sure where the disk is that came with my laptop. If I download the drive software off this website, will that install the webcam properly?

Thanks,

Ben
benhughes

Posts: 5
Registered: 10/01/10
Re: Satellite A300-1MC: webcam not working - webcam driver open fail
Posted: 11-Jan-2010 23:44   in response to: benhughes in response to: benhughes
 
Well I have tried uninstalling the software then using CCleaner etc. etc. then re-installing the driver software off this website but to no avail.
I still get the error message as previously stated.

The driver is not listed anywhere on the Driver Manager however which is a bit suspicious.

Any other suggests to shed some light onto my problem??

Regards,

Ben
MasterG

Posts: 2,896
Registered: 21/09/09
Re: Satellite A300-1MC: webcam not working - webcam driver open fail
Posted: 12-Jan-2010 09:30   in response to: benhughes in response to: benhughes
 
Hi

The webcam should be listed in the device manager under “Imaging devices”.
If you would expand this area then you should see the USB video device which refers to the webcam.

Remove the webcam from the device manager list, reboot the unit and check if the windows OS will reinstall the webcam again.

Cheers
benhughes

Posts: 5
Registered: 10/01/10
Re: Satellite A300-1MC: webcam not working - webcam driver open fail
Posted: 12-Jan-2010 10:53   in response to: MasterG in response to: MasterG
 
I have just had a look and the webcam is not listed under imaging devices. Could it be a wiring problem internally??

Ive had the laptop under 1 year.

Thanks for all your advice so far, hopefully we will find a solution soon!!
MasterG

Posts: 2,896
Registered: 21/09/09
Re: Satellite A300-1MC: webcam not working - webcam driver open fail
Posted: 12-Jan-2010 14:54   in response to: benhughes in response to: benhughes
 
You mean there is no USB video device in device manager under “Imaging devices” ???

If yes then this would mean that the driver has not been installed properly!

I don’t think that this could be a hardware problem… but you can check this easily…
The webcam should work after resetting the notebook to factory settings….

Use the recovery disk in order to reinstall the OS again…
Usually the webcam should work…
benhughes

Posts: 5
Registered: 10/01/10
Re: Satellite A300-1MC: webcam not working - webcam driver open fail
Posted: 15-Jan-2010 00:28   in response to: MasterG in response to: MasterG
 
The webcam is not listed under Imaging devices.

I have uninstalled and reinstalled the driver software but the webcam still doesnt work.

If I reset the notebook to factory setting will I lose all my current software, as I have some on my laptop which I do not have access to the discs anymore?!?

Is there anyway to get around this? or any other solutions?

Thanks for your help so far...
Lars_3

Posts: 2,117
Registered: 02/12/08
Re: Satellite A300-1MC: webcam not working - webcam driver open fail
Posted: 15-Jan-2010 07:57   in response to: benhughes in response to: benhughes
 
Hi

I also think that Toshiba recovery disk is your last chance but you will loose all current software and data if you don’t make a backup of them.
It wipes the whole HDD so backup all what you need!!!

But I don’t understand why don’t have the discs anymore. Either you can download the programs from Internet (freeware) or you bought the software where you get a disc. So I don’t see a problem there.

Bye
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