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Satellite L300D touchpad and keyboard wont work at all
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Permlink Replies: 6 - Pages: 1 - Last Post: 23-Sep-2009 07:03 Last Post By: Akuma
Outlaw55

Posts: 1
Registered: 08/09/09
Satellite L300D touchpad and keyboard wont work at all
Posted: 08-Sep-2009 22:22
 
Hi,

this laptop Satellite L300D is not even a year old and it is giving me a heck of a lot of issues.

About 3 times a week the touchpad will just stop working (after going around crazy & clicking stuff on its own)
When I plug in a mouse it works.

Today the keyboard gave up, after a re-boot it will allow me to type in my password but after that its dead.

Please help.
Akuma

Posts: 4,199
Registered: 12/08/08
Re: Satellite L300D touchpad and keyboard wont work at all
Posted: 09-Sep-2009 00:55   in response to: Outlaw55 in response to: Outlaw55
 
Did you install mouse drivers for your external mouse? Sometimes they can cause problems with the internal touchpad.

Otherwise you should send the laptop to an Authorized Service Partner to get it repaired under warranty.
R2D2

Posts: 2,341
Registered: 20/09/05
Re: Satellite L300D touchpad and keyboard wont work at all
Posted: 09-Sep-2009 08:52   in response to: Outlaw55 in response to: Outlaw55
 
Hi

The notebook is not one year old… that’s good because the warranty should be still valid…
For me it sounds a little bit as a hardware issue (keyboard issue).
But it’s strange that you can still type a password… however, it sees like a hardware issue and therefore you should get in contact with the ASP in your country…

If warranty is valid then everything should be done free of charge!!
bambooman

Posts: 2
Registered: 23/09/09
Re: Satellite L300D touchpad and keyboard wont work at all
Posted: 23-Sep-2009 03:43   in response to: Outlaw55 in response to: Outlaw55
 
I have the same problem. The laptop was picked (lid was closed) moved to another room. When the lid was opened up the keyboard and touchpad no longer worked. USB mouse and keyboard work fine. I have done the following:
1 Ran antivirus scan.
2 tried restoring to a previous working state.
3 Tried Ubuntu live disk, keyboard worked but still no touchpad.
4 Backed up all files, reformatted the HD and re installed Win XP Pro.
5 Removed battery and held down power button for 20 seconds.
None of the above had any effect and this computer is only a few months old.
Any practical help would be much appreciated as this laptop is badly needed for a project.
Akuma

Posts: 4,199
Registered: 12/08/08
Re: Satellite L300D touchpad and keyboard wont work at all
Posted: 23-Sep-2009 05:44   in response to: bambooman in response to: bambooman
 
Have you tried a BIOS Update?

If its still happening on a fresh install of Windows, then it could be a hardware issue.

An ASP can repair it for you.
bambooman

Posts: 2
Registered: 23/09/09
Re: Satellite L300D touchpad and keyboard wont work at all
Posted: 23-Sep-2009 06:47   in response to: Akuma in response to: Akuma
 
I don't know why but the keyboard suddenly decided to work again, thought the touchpad still doesn't work.
Akuma

Posts: 4,199
Registered: 12/08/08
Re: Satellite L300D touchpad and keyboard wont work at all
Posted: 23-Sep-2009 07:03   in response to: bambooman in response to: bambooman
 
Have you tried pressing Fn+F9 to toggle the Touchpad?
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