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Toshiba modem G450 problems
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This question is not answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 21 - Pages: 2 [ 1 2 | Next ] - Last Post: 29-Oct-2009 20:09 Last Post By: mayday
NW_SK

Posts: 1
Registered: 01/11/08
Toshiba modem G450 problems
Posted: 01-Nov-2008 11:53
 
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Hi,

We faced a problem. We installed a software and drivers of Toshiba g450 on the various notebooks to use it as a modem for a mobile network. When we were logged as Administrators everything fine, when we were logged as normal user in domain, the software was searching the modem without success. We did not have such a problem by other USB modems.

Thanks

andre
xaver

Posts: 2,591
Registered: 10/02/05
Re: Toshiba modem G450 problems
Posted: 01-Nov-2008 12:35   in response to: NW_SK in response to: NW_SK
 
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Sorry Andre but this forum is explicit designed to discuss issues with mobile computing – notebooks.
Is G450 notebook, desktop, PDA or mobile phone?
Rudidv

Posts: 1
Registered: 05/11/08
Re: Toshiba modem G450 problems
Posted: 05-Nov-2008 21:18   in response to: NW_SK in response to: NW_SK
 
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I also have problems with the new Toshiba 3G GSM/modem. (G450)

The include software Wellphone crash on XP and Vista. After testing i found that it is not compatible with
the latest .NET 2.0 version. On XP i needed to remove the SP for .NET 2.0 and got it working.
( Only now, my PC is vulnerable to .NET 2.0 security issue's that where fix in the SP)
On Vista it's impossible to get it work, .NET is embedded in the OS and can't be downgraded.

Any updates for Wellphone available ?

Greetings
Rudi
jmlero

Posts: 1
Registered: 20/11/08
Re: Toshiba modem G450 problems
Posted: 20-Nov-2008 22:19   in response to: Rudidv in response to: Rudidv
 
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I have the same problem that Rudidv .

Any updates for G450 available?
smcmanu

Posts: 3
Registered: 05/12/08
Re: Toshiba modem G450 problems
Posted: 05-Dec-2008 09:28   in response to: Rudidv in response to: Rudidv
 
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Please could you provide more details ?
Wich System Service Pack are you using, XP SP2 or Vista SP1 ?
What is the Microsoft number of the .NET 2.0 patch wich make your software crashing, KB929916 ?
What is the Wellphone version you are using (you can see it from the -Install Folder- Wellphone2.exe details), 3.6.728.33 ?

Thank you for your help.
Juan8787

Posts: 2
Registered: 11/02/09
Re: Toshiba modem G450 problems
Posted: 11-Feb-2009 21:09   in response to: smcmanu in response to: smcmanu
 
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Today after automatic updates of Microsoft Windows XP, modem stopped work. Occur message, that application failed.

Wich System Service Pack are you using, XP SP2 or Vista SP1 ?
XP SP3

What is the Microsoft number of the .NET 2.0 patch wich make your software crashing, KB929916 ?
I don´t know where it found

What is the Wellphone version you are using (you can see it from the -Install Folder- Wellphone2.exe details), 3.6.728.33 ?3
3.5.652.33
herny66

Posts: 16
Registered: 14/02/09
Re: Toshiba modem G450 problems
Posted: 14-Feb-2009 14:44   in response to: Juan8787 in response to: Juan8787
 
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Hi,I have the same problem,but because there is no serial for this software in the box(or cd)
with the demo ver. 3.7.662,Wellphone works wonders....but we do not have the serial number for registration.. ..
if you have one ship to herny66@hotmail.com

I asked Toshiba,for the serial, but so far have not responded......

ciao herny
Juan8787

Posts: 2
Registered: 11/02/09
Re: Toshiba modem G450 problems
Posted: 15-Feb-2009 02:33   in response to: herny66 in response to: herny66
 
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I didn´t find any serial, Probably we need wait until Toshiba solves this problem.
gareth824

Posts: 1
Registered: 16/02/09
Re: Toshiba modem G450 problems
Posted: 16-Feb-2009 11:24   in response to: NW_SK in response to: NW_SK
 
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This device is a complete waste of time. I was sold this last Friday by Expansys UK. The software on it is dated 2007. Toshiba know full well that it doesn't work with Vista yet they continue to ship it without updated firmware. Disgusting!

Expansys UK are a complete waste of time too. It was the first time I have ever used them and I just spoke to a girl on the phone and said why where they shipping a device that clearly does not work with Vista and her reply was "Well it works with XP". Oh well that's ok then. I'll just go out a get a whole new system with XP on just so I can use my cr@ppy Toshiba modem. Great advice love. Shame they didn't mention this on the product page when I bought it.
herny66

Posts: 16
Registered: 14/02/09
Re: Toshiba modem G450 problems
Posted: 16-Feb-2009 14:18   in response to: gareth824 in response to: gareth824
 
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Hello, it's true,but with Vista works only with Wellphone 3.7.662, that is the demo...you do not have a serial number to be able to do the upgrade of this software,or if you know where to download it...tnx
I'm sorry,as you can see the firmware version and know that there are two versions of a modem, a 3.6 Mbps, the other from 7.2 Mbps
see here http://www.telepolis.pl/telefony.php?id=1358

ciao herny

herny66@hotmail.com
guillerg

Posts: 7
Registered: 10/02/09
Re: Toshiba modem G450 problems
Posted: 17-Feb-2009 08:01   in response to: NW_SK in response to: NW_SK
 
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It's true that version 3.7 of Wellphone software will work on Vista (tested in Home premium and Ultimate) with latest framework installed. But that doesn't solve our problem: G450 ships with a version that doesn't work, or even worse, that doesn't install at all.

Wellphone support says to upgrade to 3.7. How can we?. We don't have no serial number!!. Should we pay for the new version? Don't think so!

Toshiba support (as one would expect) just hides. Why has not anyone from Toshiba shown up in this thread?.

Give us a serial to upgrade!

A very sad and disappointed customer
guillerg

Posts: 7
Registered: 10/02/09
Re: Toshiba modem G450 problems
Posted: 17-Feb-2009 08:03   in response to: NW_SK in response to: NW_SK
 
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Sorry. I forgot to ask.

Has anyone tried to install the modem directly in Vista?. I mean without installing wellphone.

thanks
herny66

Posts: 16
Registered: 14/02/09
Re: Toshiba modem G450 problems
Posted: 17-Feb-2009 10:37   in response to: guillerg in response to: guillerg
 
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I have an idea !!!! someone buys wellphone, then divide the cost in 2 or 3 users, who do you think....
47 euro or 62 $ . 3 users = 15eur or 21$ everyone...wwho says....
bye herny
guillerg

Posts: 7
Registered: 10/02/09
Re: Toshiba modem G450 problems
Posted: 17-Feb-2009 14:17   in response to: NW_SK in response to: NW_SK
 
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Hi guys!. Wellphone support team just responded and here is the solution:

This mail is sent to you because you have contacted SmartCom support about
this product:
Manufacturer : Toshiba
Device : G450
Connection type : USB

A new software is available from this link:
Please write wellphone support to get the link: they are very quick

This version (3.7.671.33) fixes the problem with DotNet framework v3.5
update.

Hope it helps!!.

Message was edited by: guillerg
herny66

Posts: 16
Registered: 14/02/09
Re: Toshiba modem G450 problems
Posted: 17-Feb-2009 14:36   in response to: guillerg in response to: guillerg
 
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OK !!!! at 17/02/2009 h. 15.13 THANKS SMARTCOM

Hello,

This mail is sent to you because you have contacted SmartCom support about
this product:
Manufacturer : Toshiba
Device : G450
Connection type : USB

A new software is available from this link:

This version (3.7.671.33) fixes the problem with DotNet framework v3.5
update.

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