I have a good tip for you.
Go to
http://community.compuserve.com/n/pfx/forum.aspx?webtag=ws-laptop&redirCnt=1 and I hope you will get help there.
Sorry to hear that nobody here can help you but I am afraid you have misunderstood something.
It is user-to-user forum and if you want to have official Toshiba statements you are definitely on the wrong place.
One more thing, if you have US notebook model go to US support page and search for solutions there -
http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modSel.jsp
For every known issue you should find technical document with explanation and solution.
Good luck!