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	Replies: 1 - Pages: 1 - Last Post: 08-Oct-2007 11:47 Last Post By: Markus77	Threads: [ Previous \| Next ]

comfort_zone

Posts: 1
Registered: 01/10/07

My Notebook is being accessed. How can I make it safe?
Posted: 01-Oct-2007 12:18

My ex-husband installed some remote software on my laptop so that if I had problems, he could sort them out for me whilst he was at work or when working away.

As soon as we divorced I took this software off but he is still able to get into my laptop so that no mattter how many accounts I create on MSN or Yahoo, he can still find me and contact me.

I beleive he has information about the laptop (public IP address possibly?) that enables him to access my laptop, even though I have removed the remote control software. My ex-husband is very very technically proficient IT wise. Its his job.

I understand from my solicitor that I could actually have legal grounds of harrassment but I would rather change this situation if at all possible by changing the settings on the laptop that he obviously knows, to prevent him gaining access, rather than going down the legal route.

I am very non technical, am restricted to my wheelchair and my laptop is my total social life, yet I am starting to live in fear of turning it on. Can someone please, please offer me some advice.

Many Many thanks
Comfort

Markus77

Posts: 2,141
Registered: 22/08/05

Re: My Notebook is being accessed. How can I make it safe?
Posted: 08-Oct-2007 11:47

in response to: comfort_zone

Hi Beverley

It’s a pity to hear this story about you ex-husband.

But back to your question;
Because your ex-husband is a IT expert it could be possible that he has installed an 3rd party application (program) on your notebook and such program could transmit some information to his computer.
I don’t want to explain how such programs works because it’s too complicated and it’s long story.

Because you are newbie I don’t think that you will be able to find and to remove or to disable such program without any further help.
I think the easiest way would be the new installation. In such case the whole HDD would be formatted and all “hidden” 3rd party programs would be removed and destroyed.

But note; such procedure will also erase all your private files and data. So if you need your data please backup it firstly on an external HDD or a CD/DVD.
Then recover the notebook using the Toshiba Recovery CD which was delivered with the notebook. This will set the notebook to the factory settings and you can be sure that no 3rd party programs are installed on the notebooks OS.

Bye & Best regards

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