Re: 'ALERT: System Protection Failure' on my Satellite Pro A120
in response to: Jayjay
Hi, thanks for the reply.
I've never used Toshiba Security Assist nor set any passwords of it so I very much doubt this is the cause.
I'm going to be getting a 2.5 to 3.5 connector in the next few days so I can hook my HDD up to my desktop PC and hopefully recovered my data, that is as long as this isn't a HDD problem - I don't think it is.
Again, there has been no password set for the HDD.
I bought the Laptop from eBuyer (UK). I don't think they would have set a password as from what I can tell the Laptop is untouched by them - it was wrapped when I received it. Also, whilst I didn't have to install the OS myself, I had to go through a number of processes at the start which were Toshiba branded, so I assume only Toshiba have set anything.
I rang Toshiba tech support and was asked to do a number of things (remove battery - I even tried the battery out for 24 hours, 27, in fact, as well as pressing F2, F1, ESC, DEL, F12 and some other keys at startup), however nothing worked and I the tech support person told me that I would need to send it in for repair, or take it to an ASP. I've been given a service request number and If I haven't fixed this problem by the time I've received my HDD connectory and backed up my data then I'll be sending the laptop in to Toshiba.