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	Replies: 4 - Pages: 1 - Last Post: 14-Feb-2007 20:28 Last Post By: Jeffrey	Threads: [ Previous \| Next ]

snatchthebacon

Posts: 3
Registered: 09/02/07

Blue Screen Error on Satellite A100-920 (PSAA9)
Posted: 09-Feb-2007 18:11

Hi

I had a blue screen error during normal use and after restart, Windows suggested updating the BIOS, so I updated it with the latest version (5.10). The next day, I got another blue screen and on restart, Windows suggested I update my display drivers, which I did (to ver. 8.241)... I have an ATI Radeon X1400 GPU. After doing that, the computer crashed every time it loaded windows, with a popup about services.exe telling me the computer would turn off in 60 seconds.

I assumed this was related to the display driver, so I replaced the drivers with an earlier-dated version (8.241-034065C). After I did this, it seemed to work and I could use the computer fine for a bit, even play games such as GTA but i am starting to get the blue screens again, usually just when opening folders, etc and not when running graphics-heavy applications. The problem definitely goes away when I disable my display drivers, but that's not much of a solution.
I turned off the reboot on error setting and this is the information from the blue screen of death:

- - STOP: 0x0000008E (0xC0000005,0xEE6DF5E9,0xBAD2F99C,0x00000000)
  - system32:huy32.sys - Address EE6DF5E9 base at EE6DD000, Datestamp 45abe717

Does anyone have any idea how I can sort this problem, it's driving me crazy!
I have downloaded the Omega drivers for the card, but am slow to install them as I hear they can cause overheating and I think ATI/Toshiba should be able to provide me with a solution without me having to use third party drivers.

Jeffrey

Posts: 2,641
Registered: 02/01/06

Re: Blue Screen Error on Satellite A100-920 (PSAA9)
Posted: 14-Feb-2007 15:14

in response to: snatchthebacon

Hi

One question: Do you use Antivirus applications and did you update the Windows OS?
You said something about services.exe telling you the computer would turn off in 60 seconds.

For me it sounds like a virus! I have also googled for system32:huy32.sys some people said it’s a malware!
I’m not 100% sure but possibly you have some viruses on you OS!

Now to you driver question: yes, Toshiba recommend using a own graphic drivers from the Toshiba site. The usage of the original graphic drivers from the graphic card manufacturer’s website is not advisable.
But I read many thread about the omega drivers and a lot of users uses the drivers and they have no problems.

snatchthebacon

Posts: 3
Registered: 09/02/07

Re: Blue Screen Error on Satellite A100-920 (PSAA9)
Posted: 14-Feb-2007 15:36

in response to: Jeffrey

I have Network Associates (McAfee) v. Enterprise 8. I ran a full virus scan with this and windows defender and a worm stinger utility and another microsoft app whose name I forget... all came up clean.
I tried the omega drivers out of frustration and they cause services.exe to terminate.
Could it possibly be a BIOS issue? I'm not sure how likely it is, since the computer definitely works with the display adapter enabled and will usually crash (BSOD) after anything from a few mins to a few hours with it enabled. I seem to be getting two types of reply from microsoft on restart, one saying there is a general driver fault and one saying there is a display driver fault and suggesting updating the display drivers.

snatchthebacon

Posts: 3
Registered: 09/02/07

Re: Blue Screen Error on Satellite A100-920 (PSAA9)
Posted: 14-Feb-2007 20:22

in response to: snatchthebacon

Actually, you may have been right about the virus. I researched it and found a page showing it going undetected past all virus scans but Anti Vir, so I installed and ran this program but it did not pick up on it. I tried HijackThis and it didnt really find anything either, but then I found and app that specifically removes huy32.sys / (Rustock.B virus), at http://www.uploads.ejvindh.net/rustbfix.exe I think it is possible that the virus was deleted a while ago, but this remnant remained. After I ran the app, everything appeared fine. It crashed maybe 8 times today befoer I fixed it and it has been fine since.

Thanks for the help.

Jeffrey

Posts: 2,641
Registered: 02/01/06

Re: Blue Screen Error on Satellite A100-920 (PSAA9)
Posted: 14-Feb-2007 20:28

in response to: snatchthebacon

Correct

It’s cool

Glad to hear that you have solved it. Maybe reward points?

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