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Cannot load device driver for DVD/CDRW - Satellite 1110
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Permlink Replies: 3 - Pages: 1 - Last Post: 16-Aug-2006 07:06 Last Post By: Beauty
Beauty

Posts: 3
Registered: 10/08/06
Cannot load device driver for DVD/CDRW - Satellite 1110
Posted: 10-Aug-2006 21:06
 
I have a Satellite 1110 and something has gone wrong with my DVD/CDRW and it will not read any CDs. It is reported as a MATSHITA UJDA730 DVD/CDRW but the device status comes up as:

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

I have tried uninstalling and reinstalling the device but the error just returns. I cannot find a driver for it either on the manufacturer's web site or Toshiba's. I don't want to use the Product Recovery CD-ROM as it implies I will lose all software and data on the hard drive.

Can someone advise how to recover from this situation?

Thanks
Markus77

Posts: 2,141
Registered: 22/08/05
Re: Cannot load device driver for DVD/CDRW -Satellite 1110
Posted: 11-Aug-2006 13:24   in response to: Beauty in response to: Beauty
 
Hi

Firstly you don’t any driver for the CD/DVD drive. The drive uses the standard Windows OS driver and it’s not necessary to install it additional.
I assume there could be something wrong with the registry entry.

Please check this forum posting:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=13843

The user has used the instruction which was offered on the Microsoft site.
This should help.

Please post again if this method was successful.
Beauty

Posts: 3
Registered: 10/08/06
Re: Cannot load device driver for DVD/CDRW -Satellite 1110
Posted: 12-Aug-2006 23:32   in response to: Markus77 in response to: Markus77
 
Having followed all the way through to Microsoft I have one small problem. Microsoft advise backing up before editing the Registry and with Windows XP Backup is not part of the standard install. As a result I need to install it from the Product Recovery CD-ROM (can I use that without rebuilding my laptop?) and I can't use that when my CD drive won't work. Is there some freeware tool somewhere that I can use before performing open-heart surgery on my laptop's registry?
Beauty

Posts: 3
Registered: 10/08/06
Re: Cannot load device driver for DVD/CDRW - Satellite 1110
Posted: 15-Aug-2006 22:35   in response to: Beauty in response to: Beauty
 
I found ERUNT on the web and used that to give me a safety net. Modified the registry and, lo and behold, the drive reappeared as if by magic.

Thanks for the advice.
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