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	Replies: 5 - Pages: 1 - Last Post: 02-Sep-2012 14:22 Last Post By: raymondgallant	Threads: [ Previous \| Next ]

raymondgallant

Posts: 4
Registered: 25/08/12

Satellite A300 - touch pad dead after BIOS 2.20 update
Posted: 25-Aug-2012 23:37

Hi,

exact model is Satellite A300 PSAGCA-06M01N running Win XP.

i had a problem with the webcam, and i read in the forum that it may be solved by a BIOS update. so i went ahead and downloaded the latest BIOS from the toshiba website specifically for my laptop model. it went completely well with no errors.

however when the computer restarted after the BIOS update my touchpad doesn't work anymore.
i went to the Device Manager and could still see the Synaptics touchpad device and it says "This device is working properly". but its totally dead and will not respond including the 2 buttons. before i updated the BIOS i had never had any problems with it.

Tried FN+F9 to no avail. plugged in a USB mouse and it works with no problems. In fact, when i plugged in the mouse the synaptics software said " Disabling the touch pad due to external pointing device" so the device driver for the touchpad is working.

if i remove the mouse it will say the touch pad is restored but it is still not working. rebooted many times and still the same problem. went into the BIOS and selected "Default" still a no go.

Can someone offer any advice or ideas please?
I really need the touch pad for the way i use the laptop...

MasterG

Posts: 2,741
Registered: 21/09/09

Re: Satellite A300 - touch pad dead after BIOS 2.20 update
Posted: 27-Aug-2012 07:51

in response to: raymondgallant

Hi

In many cases the touchpad (pointing device) can be enabled and disabled in BIOS.
I think you should check if such option is available in BIOS and if yes, check if it needs to be enabled.

raymondgallant

Posts: 4
Registered: 25/08/12

Re: Satellite A300 - touch pad dead after BIOS 2.20 update
Posted: 29-Aug-2012 01:25

in response to: MasterG

Hi,

thank you for your reply. i already checked the BIOS setting for "Pointing Devices" and made sure its enabled. its the only setting in there that relates to the touch pad. just to make sure though i disabled it and then rebooted, after which i rebooted again and enabled it to no effect. i know this is not an isolated instance, as my search has turned up some with exactly the same problem. I'm really disappointed with Toshiba.

regards,

TomDexter

Posts: 347
Registered: 21/08/12

Re: Satellite A300 - touch pad dead after BIOS 2.20 update
Posted: 29-Aug-2012 15:34

in response to: raymondgallant

Hi

How about uninstalling the driver for pointing device in device manager?
Do that…
Additionally uninstall the Synaptics touchpad driver in control panel -> Software
Then reboot the notebook, download the latest Synaptics driver for Win XP http://www.synaptics.com/resources/drivers/ and install this on your system

Then reboot once again and test the functionality

raymondgallant

Posts: 4
Registered: 25/08/12

Re: Satellite A300 - touch pad dead after BIOS 2.20 update
Posted: 30-Aug-2012 02:42

in response to: TomDexter

Hi TomDexter,

thank you for taking the time to reply. i will try your solution and revert with results. have a nice day.

regards,

raymondgallant

Posts: 4
Registered: 25/08/12

Re: Satellite A300 - touch pad dead after BIOS 2.20 update
Posted: 02-Sep-2012 14:22

in response to: raymondgallant

Hi TomDexter,

I have performed your instructions as you have suggested but have come up negative. just to be on the safe side i did it twice with the same negative results.

Any other ideas much appreciated and thank you for taking the time to reply.

regards,

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