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Virus damaged Satellite L755-17Q - now can not load
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This question is not answered. Helpful answers available: 2. Correct answers available: 1.

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Permlink Replies: 7 - Pages: 1 - Last Post: 02-Aug-2012 20:45 Last Post By: xaver Threads: [ Previous | Next ]
Brook_1

Posts: 7
Registered: 24/06/12
Virus damaged Satellite L755-17Q - now can not load
Posted: 01-Aug-2012 20:22 		 
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Satellite L755-17Q

I accidentally downloaded a virus, this virus I believe then turned off my computer, and now once I try to load it, the Toshiba screen appears, but then the screen goes black with just a small bar flashing in the top left corner. I gave this program administrator rights as I thought it was safe. Now I cannot use my laptop, what should I do?

All help is appreciated.

PS I am rubbish with computers.
assex

Posts: 1,853
Registered: 25/09/09
Re: Virus damaged laptop, now can not load
Posted: 01-Aug-2012 22:23   in response to: Brook_1 in response to: Brook_1 		 
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It depends on you.Do you have some important data saved on HDD?
If not i recommend you to reinstall OS again using Toshiba recovery disc.
Set BIOS to default settings and install OS again.

After doing this you will have clean preinstalled OS and no troubles anyomore.
Brook_1

Posts: 7
Registered: 24/06/12
Re: Virus damaged Satellite L755-17Q - now can not load
Posted: 01-Aug-2012 23:19   in response to: Brook_1 in response to: Brook_1 		 
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I've misplaced my recovery disk for that laptop, but will a recovery disk for a Satellite L500-19X be sufficient? I've used it before on that laptop however, windows was not genuine, along with there being no network driver thing, so I couldn't connect to the internet.

The only real difference that I could detect between the two was 32bit and 64bit which of course I don't have a clue what they are.

If you can, could you please give me a link to where I can download the necessary network driver along with the instructions on how to download it onto my computer. All help appreciated.

PS I would have given you the helpful/correct answer thing, but I am unaware of how to give you it.
MasterG

Posts: 2,685
Registered: 21/09/09
Re: Virus damaged Satellite L755-17Q - now can not load
Posted: 02-Aug-2012 09:53   in response to: Brook_1 in response to: Brook_1 		 
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I've misplaced my recovery disk for that laptop, but will a recovery disk for a Satellite L500-19X be sufficient?

No! You cannot use other Recovery disk because the drivers which are part of the recovery image are different and this would cause problems.

You need the recover disk for the L755 series and you can order this here:
http://backupmedia.toshiba.eu/landing.aspx
Brook_1

Posts: 7
Registered: 24/06/12
Re: Virus damaged Satellite L755-17Q - now can not load
Posted: 02-Aug-2012 17:09   in response to: MasterG in response to: MasterG 		 
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How can I load the CD if I can't get onto anything? I can get onto I think my "BIOS" where I click F2 when the computer loads and is on the Toshiba screen, "Click F2 to access setup" or something like that.

On the boot screen it has as follows:

1. HDD/SSD TOSHIBA MK6475GSX (S1)
2. USB
3. ODD HL-DT-STDVDRAM GT30N (PM)
4. FDD
5. LAN ATHEROS BOOT AGENT

If that has any relevance.
Brook_1

Posts: 7
Registered: 24/06/12
Re: Virus damaged Satellite L755-17Q - now can not load
Posted: 02-Aug-2012 17:13   in response to: Brook_1 in response to: Brook_1 		 
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Nevermind, I done it by moving that DVDROM thing to the top.
Brook_1

Posts: 7
Registered: 24/06/12
Re: Virus damaged Satellite L755-17Q - now can not load
Posted: 02-Aug-2012 17:16   in response to: Brook_1 in response to: Brook_1 		 
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I know what I have to do is go to here:
http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp?service=EU
And then download the correct file, but how will I get it from one laptop to the other?

Thank you in advance once again!
xaver

Posts: 2,099
Registered: 10/02/05
Re: Virus damaged Satellite L755-17Q - now can not load
Posted: 02-Aug-2012 20:45   in response to: Brook_1 in response to: Brook_1 		 
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Save drivers on USB stick, put it onto your Satellite and install them one by one.
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