Hi,
I think it will be done soon. I had the same problem.

But you can try your account in the meantime. Maybe you are lucky and it already works without a reset
Take a look here:
http://www.toshibatouch.eu/journe_touch_wince/faqs.php
Q: I forget my Toshiba Virtual Store account. How can I recover it?
A: You can recover your Toshiba Virtual Store account details by making a private request to administrator from support forum on www.toshibatouch.eu. In your request, you need to provide your user identifier for your account. You can find it in the Toshiba Virtual Store login dialog. Toshiba customer support will reply your request privatly in the same forum thread, supplying you your account information.