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	Replies: 3 - Pages: 1 - Last Post: 20-Jul-2012 11:45 Last Post By: Tonny

Peppa

Posts: 2
Registered: 10/07/12

Satellite L500 BSOD
Posted: 10-Jul-2012 09:55

Hi,

I am experiencing a "little" problem. Everything started with the following BSOD :

0x00009C (0x00000000, 0x8922c94c, 0x00000000, 0x00000000)

I managed to find out that the touchpad is faulty. I disconnected it , problem solved.

It was working fine until I noticed that only one core is working out of 2 (Intel i3 M330).

In the BIOS I found:

Dynamic CPU Freqency Mode - Always Low

Core Multi-Processing - Disabled

So I switched them on to:

Dynamic CPU Frequency Mode - Dynamic

Core Multi-Processing - Enabled

For first the windows 7 64bit crashed with the followind BSOD message:

STOP 0x0000009C (0x0000000000000000, 0xFFFFF88002F6BB70, 0x0000000000000000, 0x0000000000000000)

Since this message I can switch it on but there is no display, no response.

Is there any solution for this?

Modell: Satellite L500- 1QK

PSLS9E-01000SEN

PauPau

Posts: 4,320
Registered: 21/09/09

Re: Satellite L500 BSOD
Posted: 16-Jul-2012 07:59

in response to: Peppa

Since this message I can switch it on but there is no display, no response.

I’m afraid I don’t understand this… what do you mean by “no display” exactly?
Can you see the Toshiba splash screen and can you access the BIOS properly?

From my understanding this BIOS should be set to default settings (in BIOS press F9 and F10 to save the changes) in order to get the same BIOS settings configured by Toshiba… then the BIOS should be configured properly.

Generally speaking the BSOD appears due to serious software or hardware problem.
In most cases the system recovery should solve system problems but if the BSOD would still appear even after the usage of recovery disk, then I would assume your hardware is affected.

This would mean that any single hardware parts like memory or motherboard should be tested

Peppa

Posts: 2
Registered: 10/07/12

Re: Satellite L500 BSOD
Posted: 19-Jul-2012 21:07

in response to: PauPau

Hi,

After that message, I have switched it OFF. When I tried to switch it ON the display stayed black but I could hear that the CPU Fan, HDD and the DVD Rom starts up. I can't see anything on the screen so I am unable to change any settings in BIOS. (When I first noticed this options in the BIOS I have tried to set it back to default but the BIOS froze). Any idea? Is it possible that only the BIOS is miss functioning?

Thanks

Tonny

Posts: 3,248
Registered: 21/09/09

Re: Satellite L500 BSOD
Posted: 20-Jul-2012 11:45

in response to: Peppa

(When I first noticed this options in the BIOS I have tried to set it back to default but the BIOS froze)

BIOS froze??? This does not sound very well…
Looks like serious hardware problem… I agree with PauPau…
Motherboard could be the problem here…

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